Workmanship Warranties
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Workmanship Warranties | Metal Roofing | Roofing | Bluff City
When Bluff City storms put your roof to the test, HEPâs team is ready with precision installations that showcase the strength, style, and energy-saving power of metal roofing. Our crews combine decades of experience with state-of-the-art equipment to create a seamless barrier against wind, rain, and scorching summer sun, all while elevating your homeâs curb appeal. From the first panel laid to the final inspection, we treat every project like itâs our own, because neighbors deserve nothing less.
That same commitment fuels our industry-leading workmanship warranty. If a leak, fastener issue, or finish defect caused by our installation appears, weâll correct itâpromptly, professionally, and at no cost to you. No confusing fine print, no passing the buck. Just honest, hometown service backed by the resources of the HEP family, ensuring your investment delivers lasting peace of mind and the enduring protection only a premium metal roof can provide.
FAQs
What exactly does your workmanship warranty cover on a metal roof in Bluff City?
Our workmanship warranty covers every aspect of the installation that is performed by our crew, including panel alignment, fastening, seaming, flashing, ridge caps, penetration seals, and water-proof detailing around chimneys, skylights, and valleys. If a roof leak, panel displacement, premature fastener backing-out, or any other issue occurs because of an installation error, we will repair or replace the affected area at no cost to you for the full term of the warranty.
How long is the workmanship warranty for a new metal roof?
For residential projects in Bluff City we provide a 10-year workmanship warranty; for most commercial installations, the term is 5 years because of different code requirements and maintenance cycles. In either case, the warranty clock starts on the date of substantial completion (the day your roof is finished and passes our final inspection).
Is the workmanship warranty transferable if I sell my home or building?
Yes. If you sell the property within the warranty period, the balance of the workmanship warranty automatically transfers to the new owner for the remainder of the original term. All you or the buyer need to do is notify us in writing within 60 days of closing so we can update our records. The transfer is free of charge and does not require a new inspection.
How is a workmanship warranty different from the material or manufacturer warranty on metal panels?
A manufacturer warrantyâoften 25 â40 yearsâprotects you against defects in the metal panels and factory finishes (such as paint chalking or peel). A workmanship warranty, on the other hand, protects you from problems caused by how those panels and accessories were installed. If the issue is traced to an installation error, it falls under workmanship; if itâs due to defective metal or factory paint failure, it falls under the manufacturer warranty. Both warranties work together to give you complete protection.
Are there any maintenance requirements to keep my workmanship warranty valid?
The warranty is straightforward: keep your roof free of debris, avoid walking on panels or fastening new items (solar racks, satellite dishes) without our approval, and schedule a professional roof inspection every two years or after any severe weather event. Documented neglect, unauthorized modifications, or impact damage (e.g., falling trees) can void coverage, but normal cleaning and minor homeowner maintenance will never invalidate the warranty.
How do I file a workmanship warranty claim if I discover a leak or other problem?
Simply call our Bluff City office or submit a claim form on our website within 30 days of noticing the problem. Provide photos if possible and describe the location. We will schedule an on-site inspectionâusually within 3 business days. If our technician confirms the issue is workmanship-related, repairs are completed promptly at no charge. All approved claims are documented, and youâll receive a written summary once the work is finished.