Real-time Project Updates
Real-time Project Updates | Roofing | Blaine
From the first shingle removed to the final inspection, our real-time project updates keep you in the loop on every phase of your Blaine roofing journey. Watch crews arrive live on the jobsite, see material deliveries in motion, and track weather-based schedule shifts—all in a single, mobile-friendly feed. You’ll get time-stamped photos, short video clips, and crew notes that turn a traditionally opaque process into an open, confidence-building experience.
Bookmark this page and check back often: progress bars fill, milestones tick off, and any questions you post are answered by our project managers within minutes. With HEP, transparency isn’t a buzzword—it’s built into the very framework of your roof, and you’re invited to witness it shingle by shingle.
FAQs
How do I access real-time updates for my Blaine roofing project?
After you sign your roofing contract, you’ll receive an email invitation to our secure customer portal. Simply create a password and log in from any computer or mobile device. From the dashboard, select your address to view the live project feed, photos, schedule, and messages.
What kinds of information will I see in the live project feed?
The feed displays date-stamped progress photos, daily work summaries, weather delays, material delivery confirmations, inspection results, and any schedule changes. You can also download permits, warranties, and invoices directly from the same screen.
How often are photos and progress notes posted?
Our field supervisor uploads photos at key milestones—tear-off, underlayment, shingle installation, flashing, and final cleanup. On most jobs that means 3–5 photo sets per day. Written notes are added at the end of each workday or immediately if anything unexpected occurs that could affect the timeline or cost.
Who uploads the updates and ensures their accuracy?
Only the on-site supervisor and project manager have permission to post to your project. Each update is time-stamped and GPS-verified from the job location to prevent errors. The project manager reviews every post for clarity before it is visible to you.
Can I communicate with the project team through the update portal?
Yes. The portal includes a secure messaging tab. You can ask questions, approve change orders, or request a call. Messages trigger push notifications to the supervisor’s tablet and the project manager’s phone so you’ll usually get a reply within an hour during working hours (7 a.m.–6 p.m.).
Are my real-time updates secure and private?
Absolutely. The portal uses 256-bit SSL encryption—the same level used by online banking. Only customers associated with a specific project and authorized company staff can see that project’s data. We never share your information with third parties, and accounts are automatically deactivated 30 days after final payment unless you request extended access.