Material Warranties
Material Warranties | Siding Solutions | Roofing | Birchwood
Nestled in the heart of Birchwood, HEP’s team pairs master craftsmanship with top-tier manufacturer guarantees to protect your biggest investment from ridge cap to ground skirt. Our certified installers bring decades of experience to every shingle and panel, so you enjoy curb appeal that lasts and a home that stands firm against Tennessee’s wild mix of sun, wind, and driving rain. From impact-resistant shingles to fade-proof vinyl, we hand-select materials backed by factory-authorized warranties—then register those warranties for you, ensuring the coverage is active the moment the last nail is set.
Choose HEP and you’re choosing more than dependable roofing and siding solutions; you’re choosing a partner who believes peace of mind should come standard. Detailed warranty packets, clear maintenance tips, and friendly local support mean you never wonder who to call or what’s covered. Reach out today, and let’s give your Birchwood home the lifelong protection it deserves.
FAQs
What types of material warranties do you offer for roofing and siding projects in Birchwood?
We provide two primary forms of material warranties: manufacturer warranties and extended system warranties. Manufacturer warranties, supplied directly by the shingle or siding maker, usually cover factory defects for 20–50 years. Extended system warranties, available when we install the full, brand-specific roofing or siding system, can upgrade coverage to lifetime protection, include more components (underlayments, flashings, fasteners), and sometimes bundle leak coverage and tear-off costs.
Does the material warranty cover workmanship or installation errors?
Material warranties address only defects in the products themselves—such as premature cracking, blistering, or color fading—caused by the manufacturing process. They do not cover mistakes made during installation. For workmanship protection, we include our own 5- to 10-year labor warranty, and some premium system warranties we offer combine manufacturer material coverage with certified-installer workmanship protection for up to 25 years.
Is the warranty transferable if I sell my Birchwood home?
Yes. Most roofing and siding manufacturer warranties we provide are transferable once within the first 10 or 15 years (exact period varies by brand). To transfer, the new owner must notify the manufacturer, pay a modest transfer fee (typically $75–$150), and file the transfer form within 60 days of the home sale. Our office will supply all paperwork and help you complete the process so the new owner keeps full coverage.
What voids or limits a material warranty?
Common situations that void coverage include improper installation by non-certified crews, use of non-approved accessories, inadequate attic ventilation, installation over saturated decking, and storm damage beyond the product’s tested ratings (e.g., hail larger than 1.75" or winds above 130 mph). Failure to perform basic maintenance—such as cleaning gutters or removing debris that traps moisture—can also limit claims, as can alterations like pressure washing with harsh chemicals or painting vinyl siding.
How do I file a warranty claim if I notice a problem?
Contact our Birchwood office first. We’ll schedule an inspection to confirm whether the issue is material-related or caused by outside factors. If the problem appears to be a covered defect, we gather photos, product codes, and proof of purchase, then submit the claim package to the manufacturer on your behalf. They typically respond within 2–4 weeks. If approved, materials are furnished at no cost and, if your warranty includes labor, repairs are completed free as well.
Do I need to register my material warranty after installation?
Yes. Most manufacturers require online or mail-in registration within 30–60 days of completion to activate full coverage. We complete the registration for you and send confirmation documents for your records. Without registration, coverage still exists but may default to a reduced proration schedule or shorter term, so timely activation ensures you receive the longest, non-prorated protection available.