- HEP Roofing
- Insurance-backed Restoration

Insurance-backed Restoration
Insurance-backed Restoration | Roof Repair | Roofing | Birchwood
When wind, hail, or time itself compromises your shingles in Birchwood, HEP steps in with an insurance-backed promise that takes the stress out of roof repair. Our certified crews arrive fast, document every detail for your adjuster, and restore your roof with premium Owens Corning materials that are warrantied long after the paperwork is filed. Because we know you’d rather be enjoying Cherokee Trail Park than chasing down claim forms, we coordinate directly with your insurer, keeping you informed at each milestone—no surprises, just a watertight roof and clear communication.
From emergency tarping to final shingle inspection, HEP treats every home as if it were our own. You’ll see clean job sites, courteous professionals, and craftsmanship that stands up to Tennessee’s toughest weather. Ready to protect your investment? Call, click, or visit our local team today and let Birchwood’s most trusted roofing specialists turn a stressful situation into a seamless, insured restoration experience.
FAQs
What does “insurance-backed restoration roofing” mean for Birchwood homeowners?
Insurance-backed restoration roofing combines traditional roof repair or replacement with professional assistance in filing and managing your storm-damage insurance claim. Our team documents damage, meets the adjuster on site, negotiates the scope of work, and completes all approved repairs so you receive a code-compliant, manufacturer-warrantied roof with little or no out-of-pocket cost beyond your deductible.
How do I know if my roof damage in Birchwood qualifies for an insurance claim?
Signs like missing shingles, hail bruising, wind creases, granule loss, interior leaks, or visible impact marks often indicate storm-related damage that carriers cover. We offer a free, no-obligation inspection that includes photos, moisture readings, and a written report you can submit to your insurer. If the damage is from normal wear, we’ll show you the difference and discuss standard repair options instead.
What is the typical process and timeline for an insurance-backed roof repair or replacement?
1. Inspection & Documentation (1 day) – Our Haag-certified inspector performs a full assessment. 2. Claim Filing (same day) – You call your carrier; we provide the supporting evidence. 3. Adjuster Meeting (3-10 days) – We meet the adjuster on your roof to ensure all damage is noted. 4. Initial Insurance Estimate (7-14 days) – Carrier issues a scope and first payment. 5. Scheduling & Material Delivery (3-5 days after approval) – You choose colors; we pull permits. 6. Construction (1-2 days for most Birchwood homes) – Crew removes damaged materials, installs new roofing to code, and cleans up thoroughly. 7. Final Inspection & Supplement (if needed) – We verify quality and request any overlooked items. 8. Final Insurance Payment & Warranty Registration – You pay your deductible, and we register your manufacturer and 10-year workmanship warranties.
Will my insurance premium increase if I file a storm-damage roof claim?
In Tennessee, premiums usually rise after a widespread weather event whether you file or not, because carriers raise rates by ZIP code. Filing a legitimate claim ensures you receive the benefits you’re already paying for. Claims for sudden, accidental damage (wind, hail, lightning) are generally treated differently from claims due to lack of maintenance, so they seldom single you out for a surcharge.
What out-of-pocket costs should I expect?
Most Birchwood homeowners pay only their policy deductible—often $500–$1,000. Your insurer issues payment for the covered repair minus that deductible. If you choose optional upgrades (e.g., metal accents, premium shingles, skylight additions) beyond the claim scope, we’ll price those separately so you can decide. We also offer deductible financing and special discounts for veterans, first responders, and seniors.
What warranties and protections do you provide after the roof work is complete?
You receive three layers of protection: (1) the manufacturer’s material warranty—up to 50 years on architectural shingles; (2) our 10-year transferable workmanship warranty that covers installation-related issues; and (3) the insurance carrier’s guarantee that any storm-related repairs are paid in full according to the policy. Together, these warranties give you peace of mind that your new roof in Birchwood will perform and remain protected for decades.