Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Birchwood
When you choose HEP for your Birchwood home or business, you’re not just getting a roof—you’re gaining peace of mind backed by industry-leading warranties that protect your investment for decades. Our certified installers use premium panels engineered to withstand high winds, torrential rain, and relentless sun, all while maintaining a sleek profile that boosts curb appeal and energy efficiency. From the first consultation to the final inspection, we document every detail so your warranty coverage is iron-clad and hassle-free.
With HEP’s commitment to craftsmanship and customer care, you’ll enjoy the unmatched durability of metal roofing, plus transferable warranties that add real value should you ever decide to sell. Experience the confidence that comes from partnering with Birchwood’s trusted roofing experts—where superior materials, meticulous installation, and comprehensive protection come standard.
FAQs
What types of warranties do you offer for metal roofing in Birchwood?
We provide two tiers of protection. First is our Manufacturer’s Material Warranty, which guarantees the metal panels against defects such as cracking, peeling, or excessive fading for up to 40–50 years, depending on the profile and coating selected. Second is our in-house Workmanship Warranty, which covers installation-related issues like fastener back-out, flashing leaks, and panel alignment for 10 years. Together they give you comprehensive, industry-leading coverage for both product and labor.
How long does a typical metal roofing warranty last?
Our standard Kynar-500 painted steel panels carry a 40-year finish warranty and a lifetime limited warranty against perforation due to rust. Aluminum panels include a 45-year paint warranty because they are naturally corrosion-resistant. Galvalume options come with a 25-year substrate warranty and a 35-year paint finish warranty. All of these terms exceed local code requirements for Birchwood and provide long-term peace of mind.
What exactly is covered under the warranty and what is excluded?
Coverage includes film integrity, chalking, fading beyond ΔE 5 units, substrate perforation, and any leaks tied to installation that occur within the workmanship period. Exclusions are damage caused by improper maintenance, standing water from clogged gutters, impact from falling objects, misuse (such as walking on unsupported panels), unauthorized repairs, acts of God like tornadoes or hail greater than 2 inches in diameter, and roof alterations (skylights, satellite dishes) made after installation without our written approval.
Is the warranty transferable if I sell my home or commercial property?
Yes. Both our material and workmanship warranties are fully transferable to the next owner within the first 10 years at no additional cost, provided we receive written notice of the ownership change within 60 days of closing. The new owner simply completes a short transfer form, and the remaining warranty term continues seamlessly, making your property more attractive on the market.
What steps must I follow to keep my metal roof warranty valid?
1) Register the warranty within 30 days of installation via our online portal or by mailing the provided registration card. 2) Schedule an inspection every 5 years with a qualified technician—our team will perform this at a reduced rate. 3) Keep gutters free of debris and trim overhanging branches to avoid abrasion. 4) Use only mild soap and water for cleaning; avoid harsh chemicals. 5) Obtain written authorization from us before any penetrations or repairs are done by third parties. Following these simple steps ensures uninterrupted coverage.
How do I start a warranty claim if I notice an issue?
Contact our Birchwood service department at 555-METAL-ROOF or email [email protected] within 15 days of discovering the problem. Provide photographs and a brief description. We will schedule an on-site inspection within 5 business days. If the issue is covered, we typically complete repairs or panel replacement within 30 days at no cost to you for parts, labor, or disposal. Our streamlined claim process is one reason customers rate our warranties among the best in the industry.