Workmanship Guarantee
Workmanship Guarantee | Roof Repair | Roofing | Benton
When Benton’s sudden downpours or sizzling summers leave shingles curling and leaks creeping in, homeowners turn to HEP’s Workmanship Guarantee for fast, worry-free roof repair. Our locally based crew treats every home like their own, arriving on time, protecting your landscaping, and documenting each step so you always know what’s happening overhead. If something we fix ever falters because of our craftsmanship, we’ll make it right—no fine print, no finger-pointing, just the peace of mind you deserve.
From precision-matched shingles to painstaking flashing replacements, every service is guided by decades of experience and a commitment to transparent communication. You’ll get clear, upfront pricing, photo-verified progress updates, and a cleanup so thorough your neighbors might not even notice we were there—except for your freshly sealed, storm-ready roof. Call today and discover why Benton homeowners say HEP stands for Honesty, Expertise, and Protection.
FAQs
What does your workmanship guarantee cover for roof repairs in Benton?
Our workmanship guarantee protects you against any problems that arise because of the way we installed or repaired your roof—not the materials themselves. If a leak, loose shingle, improper flashing, ventilation issue, or other defect occurs as a direct result of our labor, we will return to your property in Benton, inspect the problem, and correct it at no cost to you.
How long does the workmanship guarantee last?
For most roof repair projects in Benton, we provide a 10-year workmanship guarantee. This means for a full decade after the date we complete the repair, you are covered for any labor-related defects we may have caused. On full roof replacements, we extend that guarantee to 15 years. All terms and expiration dates are clearly written on your contract so you know exactly when coverage begins and ends.
Is the workmanship guarantee transferable if I sell my home?
Yes. If you sell your home within the coverage period, the remaining time on the workmanship guarantee automatically transfers to the next homeowner at no charge. All you need to do is give the buyer a copy of your original contract and notify our office of the new owner’s name and contact information so we can update our records.
How does your workmanship guarantee differ from the manufacturer’s material warranty?
A manufacturer’s warranty covers defects in the roofing materials themselves—shingles, underlayment, metal flashing, etc.—and is honored by the manufacturer. Our workmanship guarantee, on the other hand, covers the quality of our installation or repair work. If we installed something incorrectly, we fix it. If the materials fail but our work was sound, the manufacturer supplies replacement materials under their warranty and we provide the labor according to the terms of our agreement.
What should I do if I believe there’s an issue covered by the workmanship guarantee?
Call our Benton office or submit a service request through our website as soon as you notice a problem. We’ll schedule an inspection—usually within 48 hours. If we confirm the issue is related to our workmanship, we will repair it promptly at no cost. If the problem stems from material failure, storm damage, or a maintenance issue, we’ll explain your options, help you file any applicable manufacturer or insurance claim, and give you a written estimate before proceeding.
Are there any exclusions or conditions that could void the workmanship guarantee?
Routine wear-and-tear, storm or impact damage, modifications performed by another contractor, and neglect (such as failing to keep gutters clear or allowing debris to accumulate) are not covered. The guarantee also requires that you allow us or a qualified contractor we authorize to perform any warranty work. Altering the roof structure or installing new penetrations (skylights, satellite dishes, solar panels) without our prior approval may void coverage in the affected area.