Manufacturer’s Warranty
Manufacturer’s Warranty | Roof Repair | Roofing | Benton
When Benton’s storms come howling across the Arkansas River Valley, you want the confidence that your shingles can take the hit—and that, if they don’t, you’re covered. HEP’s manufacturer’s warranty roofing pairs premium materials with factory-authorized installation, so every nail, flashing, and vent is protected by the people who built it. That means if a defect shows up years down the road, you won’t be juggling paperwork; you’ll be dialing a local team that already knows your roof by name.
Should wind-lifted shingles, surprise leaks, or sun-baked valleys demand immediate roof repair, our certified technicians respond fast, armed with matching components straight from the manufacturer. We restore structural integrity, preserve curb appeal, and keep your warranty intact—no fine-print loopholes, no finger-pointing between installer and supplier.
From the first inspection to the final shingle, HEP treats every Benton home as if it were our own. Transparent quotes, clear timelines, and white-glove cleanup come standard, because a great roof isn’t just what’s overhead; it’s the peace of mind that lets you enjoy life underneath it.
FAQs
What does a manufacturer’s warranty cover on my new roof in Benton?
A manufacturer’s warranty generally guarantees that the roofing materials—shingles, underlayment, and accessory components—are free from factory defects for a specified period (often 20–50 years, depending on the product line). If a defect causes premature failure, the manufacturer will supply replacement materials and, in some cases, a portion of the labor costs. It does not usually cover damage from improper installation, severe weather, or lack of maintenance. Because we are certified by multiple leading manufacturers, we can help you understand the exact terms for the brand you select.
How is a manufacturer’s warranty different from a workmanship warranty?
A manufacturer’s warranty covers the roofing materials themselves, while a workmanship (or contractor’s) warranty covers the quality of the installation. If a leak occurs because a shingle was improperly nailed, that falls under workmanship. If the shingle’s asphalt deteriorates too soon despite proper installation, that falls under the manufacturer’s warranty. We provide both warranties on every roof we install in Benton, ensuring coverage for both materials and labor-related issues.
How do I file a manufacturer’s warranty claim if I think my roof materials are defective?
1. Call our Benton office first. We’ll schedule a free inspection to confirm whether the problem likely stems from a material defect. 2. If a defect is suspected, we prepare the required documentation—photos, roof measurements, proof of purchase, and installation records—and submit them to the manufacturer on your behalf. 3. The manufacturer reviews the claim and, if approved, issues replacement materials (and any labor allowance that applies). We handle coordination, installation, and cleanup so the process is seamless for you.
Does the manufacturer’s warranty cover roof repairs caused by storms or hail common in Benton?
No. Manufacturer’s warranties exclude damage resulting from external forces such as hail, high winds, falling debris, or improper maintenance. Those events are typically addressed through your homeowner’s insurance policy. However, if storm damage exposes a defect in the material, we may be able to invoke both the insurance policy and the manufacturer’s warranty to maximize your coverage. Our team will help you navigate both processes.
Will regular maintenance keep my manufacturer’s warranty valid?
Yes. Most manufacturers require you to perform basic roof maintenance—such as clearing debris, cleaning gutters, and addressing minor issues promptly—to keep the warranty in force. Failure to maintain the roof can void your coverage. We offer affordable annual maintenance plans in Benton that include inspections, minor repairs, and detailed reports, which serve as documentation of proper upkeep should you ever need to file a claim.
How long does a typical manufacturer’s warranty last, and can it be transferred if I sell my Benton home?
Standard warranties vary: basic coverage might last 20–30 years, while upgraded or extended warranties (often called "lifetime" warranties) can last as long as you own the home. Many brands allow a one-time transfer to the next homeowner, provided you complete the transfer paperwork—usually within 30–60 days of the sale—and pay a small administrative fee. A transferable warranty can add resale value, so we always provide homeowners with the forms and deadlines up front.