Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | Bean Station
When storms batter Bean Station, HEP steps in with craftsmanship so reliable we back it with some of the strongest warranties in the industry. Our seasoned crews install premium shingles and seamless gutters with the precision that keeps water flowing where it should—and nowhere else. Every project is protected by comprehensive material and workmanship coverage, giving you years of peace of mind without the fine-print surprises.
Whether you need a full roof overhaul or targeted gutter replacements, you’ll enjoy the same transparent pricing, courteous service, and around-the-clock support that have made HEP a household name across East Tennessee. From your first consultation to the final inspection, we handle every detail so you can focus on loving your home instead of worrying about it.
FAQs
What makes your industry-leading warranties for roofing and gutter replacements in Bean Station different from standard coverage?
Our warranty package combines two layers of protection—lifetime manufacturer material coverage and a 25-year, no-dollar-limit workmanship guarantee—both tailored to the weather conditions and municipal code requirements in Bean Station. Most roofers offer either a short 5- to 10-year labor warranty or a limited shingle warranty that only covers defects. Ours extends to the entire roofing system (shingles, underlayment, flashing, ridge vent, and fasteners) and to the full gutter assembly (troughs, downspouts, hangers, and guards). It also includes wind protection up to 130 mph, algae-resistance, and hail impact coverage—key concerns in East Tennessee’s climate. Because we are a certified installer for the shingle and gutter manufacturers we use, your warranty is registered on completion and backed both by us and the manufacturer, ensuring you have two points of recourse instead of one.
How long does the warranty last, and what exactly is covered for roofing and gutter replacements?
Materials: All asphalt shingles and metal panels carry a lifetime limited manufacturer warranty, which means as long as you own your home, manufacturing defects are covered at 100 % for the first 10 years and then on a prorated basis thereafter. Gutters fabricated from aluminum or galvalume include a 40-year finish warranty against chalking, fading, and corrosion. Workmanship: Our labor warranty runs for 25 years from the installation date and is non-prorated. If any leak, loose gutter section, or workmanship-related defect appears, we fix it at no cost for parts, labor, or disposal. Accessories: Ice-and-water shield, ridge vents, gutter guards, and fasteners are covered for 10 years under our accessory warranty. Exclusions: Acts of nature beyond the specified wind/hail limits, structural movement (e.g., settling, foundation shifts), and alterations performed by others void the warranty.
What is the difference between a manufacturer’s warranty and your workmanship warranty?
A manufacturer’s warranty protects you against defects in the products themselves—think shingle granule loss or gutter material defects—regardless of who installs them. A workmanship warranty, by contrast, protects you from installation errors such as improper nailing, flashing laps, or gutter pitch. Because 80 % of roof failures are due to installation, not materials, it’s crucial to have a robust labor warranty. By pairing a manufacturer lifetime warranty with our 25-year labor guarantee, you avoid the common finger-pointing scenario where the installer blames the product and the manufacturer blames the installer.
Can I transfer the roofing and gutter warranties if I sell my home in Bean Station?
Yes. Both the manufacturer lifetime warranty and our 25-year workmanship warranty are fully transferable once within the first 10 years. To transfer, you simply notify us in writing and pay a modest $75 administrative fee within 60 days of closing. The new homeowner then enjoys the balance of the original term—an attractive selling point that can add thousands of dollars to your property’s resale value. After the first transfer, the warranties remain in force but become non-transferable.
What maintenance do I need to perform to keep my warranties valid?
1. Annual Inspection: Have your roof and gutters inspected once a year, ideally each spring or fall. We offer this service free for the first three years and at a discounted rate thereafter. 2. Debris Removal: Keep gutters free of leaves and the roof free of limb buildup. Document the cleanings with dated photos. 3. Prompt Repairs: Address storm damage, tree impacts, or punctures within 30 days. We can handle these repairs and will coordinate with your insurance company if needed. 4. Avoid Unapproved Penetrations: Any satellite dish, skylight, or solar install must use our approved flashing kits or it can void coverage in that area. 5. Use Compatible Products: Only use manufacturer-approved cleaners and paints on gutters to avoid finish failures. Failure to follow these basic guidelines can limit or void certain portions of your warranty, so we provide a maintenance checklist at project completion.
How do I file a warranty claim, and what can I expect during the process?
Step 1 – Contact Us: Call our Bean Station office or submit the online claim form. Provide your name, address, install date, and a brief description of the issue (e.g., water spot on kitchen ceiling, gutter overflow at back porch). Step 2 – Inspection: Within 72 hours (often same-day for active leaks) a certified technician will inspect and document the problem with photos and moisture readings. Step 3 – Determination: If it’s a workmanship issue, we schedule repairs within 7 business days. If it’s a material issue, we file the claim with the manufacturer on your behalf; they typically approve or deny within 10–14 days. Step 4 – Resolution: Approved material claims cover replacement product and freight; our workmanship warranty covers the labor. You pay nothing out of pocket unless the issue is outside warranty scope, in which case we provide a detailed estimate and, if applicable, assist with insurance. Step 5 – Documentation: You receive a final report confirming the corrective action and that your warranty remains in force. With local crews on stand-by, over 95 % of claims are resolved in a single visit, minimizing disruption to your home.