Industry-leading Guarantees
Industry-leading Guarantees | Roofing | Athens
Athens sees blazing summers, surprise hailstorms, and everything in between—exactly why HEP backs every roofing project with industry-leading guarantees that leave no shingle, seam, or homeowner unprotected. Your new roof arrives with lifetime material coverage, a 25-year workmanship promise, and our leak-free assurance, all written in plain language so you know precisely what’s covered and for how long. If a storm tests your roof before we do, we’ll be on-site fast, fixing the issue at no cost and no questions asked.
Because we’re local, we measure these guarantees in relationships, not contracts. When you choose HEP, you gain a team that treats your home like our own—monitoring performance long after installation, filing warranty claims for you, and staying just one call away whenever Athens weather turns. It’s more than roofing; it’s lifelong peace of mind, delivered with a handshake and reinforced by the strongest promises in the industry.
FAQs
What makes your roofing guarantee “industry-leading” for Athens homeowners?
Our guarantee combines a lifetime manufacturer’s material warranty with a 25-year, no-leak labor warranty—both of which exceed standard regional coverage. It is backed by the shingle producer, carries wind ratings up to 130 mph (ideal for North Georgia storms), and includes free annual inspections, ensuring your roof performs in Athens’ hot summers and sudden downpours.
How long does the guarantee last for different roofing systems you install?
• Architectural asphalt shingles: Lifetime material + 25-year workmanship • Designer/HD shingles: Lifetime material + 30-year workmanship • Standing-seam metal roofs: 40-year material finish + 25-year workmanship • Low-slope TPO systems: 20- to 30-year material + 20-year workmanship All periods are non-prorated for the first 15 years, meaning you receive full replacement value rather than depreciated coverage.
Does the guarantee cover both materials and workmanship?
Yes. Material defects such as premature granule loss, cracking, or corrosion are covered by the manufacturer, while any installation-related leaks, flashing failures, or ventilation issues are covered by our in-house labor guarantee. If a problem arises that involves both material and labor, we coordinate directly with the supplier so you never juggle two separate claims.
Is the guarantee transferable if I sell my Athens property?
Absolutely. You may transfer the guarantee once within the first 10 years at no cost. The new owner simply completes a short form we provide, preserving the remaining term. This feature can increase resale value by giving buyers confidence in the roof’s longevity.
What maintenance is required to keep the guarantee valid?
Only minimal upkeep: (1) schedule the free annual inspection we offer, (2) keep gutters clear, and (3) address storm damage promptly. Failure to perform annual inspections or to repair impact damage within 12 months can void coverage, but we make compliance easy by sending reminders and providing affordable maintenance services.
How do I file a claim, and how quickly will repairs be made?
Call our 24/7 local hotline or submit a photo through our online portal. A technician will be on-site within 48 hours in most Athens-Clarke County neighborhoods. If we confirm a covered defect, we handle paperwork with the manufacturer and schedule repairs—often completed within a week, weather permitting—at no cost to you.