Certified Roofing Team
Certified Roofing Team | Storm Damage Restoration | Roofing | Athens
When fierce winds, hail, and driving rain tear through Athens, HEP’s certified roofing team is ready to respond the moment the skies clear. Our local specialists arrive fast, document every detail for your insurance claim, and secure your home with temporary protections before crafting a long-term repair plan. From shingles and flashing to gutters and decking, we restore every layer with premium materials backed by industry-leading warranties—all while keeping you informed at each step.
Homeowners across East Tennessee trust HEP because we pair 24/7 emergency service with decades of craftsmanship, strict safety protocols, and a courteous crew that treats your property like their own. If your roof has taken a beating, call the hometown experts who make storm damage restoration simple, transparent, and durable—so you can get back to enjoying life under a roof that’s stronger than ever.
FAQs
What should I do immediately after a storm damages my roof in Athens?
First, make sure everyone is safe and avoid walking on a wet or unstable roof. If water is entering the home, place buckets or tarps inside to protect valuables. Then call our 24-hour emergency line—our certified crews can usually arrive the same day to install temporary tarping or shrink-wrap to stop further water intrusion. Document visible damage with photos or video from the ground; this helps with any insurance claim. Finally, contact your insurance carrier to open a claim and let them know our team will provide a full inspection report.
How quickly can your certified roofing team respond to emergency storm-damage calls?
Because we are locally based in Athens, our on-call technicians are available 24/7 and can typically be on-site within 2–4 hours of your call, weather and road conditions permitting. During widespread events like hailstorms or straight-line winds, we triage requests based on severity, prioritizing homes with active leaks or structural hazards. Temporary protection (tarping, board-up, debris removal) is usually completed on the first visit, with a full inspection and estimate scheduled within 24–48 hours.
Are you able to work with my homeowner’s insurance on storm-damage claims?
Yes. Our project managers are trained in Xactimate estimating software and understand Georgia insurance guidelines. We perform a detailed inspection, take photos, and create the documentation your adjuster needs. With your permission, we can meet the adjuster on-site to point out damage, discuss code requirements specific to Athens-Clarke County, and negotiate a fair scope of work. Once the claim is approved, we handle the repairs for the insurance settlement amount (minus your deductible) and submit all completion paperwork for final payment.
What signs of storm damage should I look for if I can’t safely access my roof?
You may notice dark spots or missing shingles on the ground, granules collecting in downspouts, dented gutters or flashing, lifted shingle edges, water stains on ceilings, or drips around light fixtures. After hail, check outdoor AC units, window screens, and cars for dents—if they’re damaged, your roof likely is too. High winds can also shift ridge caps or loosen chimney flashing, leading to leaks days or weeks later. If you suspect damage, schedule a free professional inspection rather than climbing the roof yourself.
How long does a typical storm-damage roof restoration take?
Once materials are delivered and weather is clear, most asphalt-shingle roof replacements in Athens are completed in one day for homes under 3,000 sq ft. More complex roofs, metal systems, or jobs requiring decking replacement can take 2–3 days. We coordinate any additional trades—gutters, skylights, interior drywall or paint—so the entire restoration is usually finished within 7–10 business days after insurance approval and material availability.
Are you certified and licensed to perform roofing and storm restoration in Athens, and what warranties do you offer?
Absolutely. We hold a Georgia Residential/General Contractor license (#GRGC-XXXXXX) and are factory-certified installers for GAF and CertainTeed roofing systems. Our crews receive OSHA safety training and follow International Building Code requirements adopted by Athens-Clarke County. We provide a 5-year workmanship warranty in writing, plus manufacturer material warranties of 30 years to lifetime depending on the shingle chosen. Optional upgraded warranties that cover labor and disposal for 50 years are available when we install full-system components.