Satisfaction Guarantee
Satisfaction Guarantee | Gutter Replacements | Roofing | Apison
When storms roll through Apison, you deserve the confidence that every shingle and downspout on your home is built to last. HEP backs its roofing expertise with a rock-solid Satisfaction Guarantee, pairing premium materials with seasoned craftsmanship to keep water where it belongs—away from your foundation. Our crews arrive on time, respect your property, and leave you with a roof-and-gutter system so dependable you’ll almost forget the last heavy rain.
Whether you’re chasing leaks, dealing with overflowing troughs, or planning a full exterior refresh, our seamless gutter replacements integrate perfectly with your new roof for a clean, cohesive look. From the first inspection to the final walkthrough, we communicate clearly, work efficiently, and stand behind every detail long after the job is done—so you can relax and enjoy a safer, drier home.
FAQs
What does your Satisfaction Guarantee cover for roofing and gutter replacements in Apison?
Our Satisfaction Guarantee promises that you will be completely happy with the workmanship, materials, and overall service we provide. If you feel something is not up to the agreed‐upon standard within 30 days of project completion, we will return, inspect, and correct the issue at no additional cost. This guarantee is in addition to any manufacturer warranties on shingles, metal panels, or gutter products and applies specifically to labor quality, debris cleanup, and proper water runoff performance.
How long is the warranty on new roofs and gutters you install?
We provide two layers of protection: (1) A manufacturer’s limited lifetime warranty on most architectural shingles and a 20–40 year warranty on metal roofing panels and seamless aluminum gutters, depending on the product you select. (2) Our own 10-year workmanship warranty that covers leaks, loose fasteners, and improper alignment caused by installation errors. Both warranties are fully transferable if you sell your Apison home within the warranty period.
Do you offer free inspections or estimates before I decide on replacement?
Yes. We offer a no-obligation, free roof and gutter inspection in Apison and surrounding areas. During the visit, our certified technician photographs problem areas, checks attic ventilation and moisture levels, measures gutter pitch, and then provides a written estimate with material options and timelines. You’ll also receive a copy of our Satisfaction Guarantee and workmanship warranty documents.
How soon can you schedule and complete a roofing or gutter replacement project in Apison?
After you approve the estimate, we can typically schedule your project within one to two weeks, subject to weather and material availability. Most asphalt shingle roofs on average-size homes take one to two days to replace, while metal roofs may take three to four days. Seamless gutter replacement is usually completed in a single day. We provide you with a detailed schedule up front and keep you updated if rain delays occur.
What materials and gutter styles do you install, and which options work best for Apison’s climate?
For roofing we install architectural asphalt shingles, impact-resistant shingles, standing-seam metal panels, and stone-coated steel. In Apison’s hot, humid summers and occasional severe storms, impact-resistant shingles or metal roofs provide superior durability. For gutters, we fabricate 5-inch and 6-inch K-style seamless aluminum, copper, and galvalume, as well as half-round copper systems for historic homes. Most homeowners choose 6-inch seamless aluminum with hidden hangers, which handles heavy Tennessee downpours and resists corrosion.
Are you licensed, insured, and compliant with Tennessee and Apison building codes?
Absolutely. We hold a Tennessee Home Improvement Contractor license and carry $2 million in general liability insurance plus full workers’ compensation on every crew member. All projects follow the 2018 International Residential Code as adopted by Hamilton County, including ice-and-water shield in valleys, drip edge at eaves and rakes, and properly sized downspouts. We obtain any required local permits for Apison addresses and arrange final inspections so you have complete peace of mind.