Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Andersonville
For homeowners in Andersonville, HEP turns a new roof into a long-term investment rather than a recurring expense. Our industry-leading warranties—covering materials, labor, and even transferable ownership—are backed by certified installers and stringent quality checks, so you’re protected from the first shingle to the final inspection. If an issue ever arises, you deal with friendly, local experts instead of a distant call center, ensuring prompt solutions and genuine peace of mind.
That’s what we mean by roofing done right. From premium underlayments that outlast the fiercest Tennessee storms to meticulous cleanup that leaves your property spotless, every detail is crafted to exceed code and expectations alike. Trust HEP to safeguard your home today and for decades to come, knowing your roof—and your investment—are in the best possible hands.
FAQs
What types of roofing warranties do you offer in Andersonville?
We provide two primary warranty options: (1) a manufacturer’s material warranty that covers factory defects in shingles, underlayments, and accessory components, and (2) our own "Roofing Done Right" workmanship warranty that protects you against installation-related problems. Depending on the shingle line you choose, material warranties range from 25 to 50 years, while our workmanship coverage extends up to 25 years—well above the local industry norm.
How does your workmanship warranty differ from the manufacturer’s warranty?
The manufacturer’s warranty applies only to defects in the roofing materials themselves, such as premature granule loss or shingle delamination. Our workmanship warranty, on the other hand, covers any issues that arise because the roof was not installed to exact specification—things like improperly driven nails, flashing errors, or poor ventilation placement. If an installation error causes a leak or structural damage, we repair the problem at no cost, including labor, materials, tear-off, and disposal.
What exactly is covered under your industry-leading warranties?
Coverage includes replacement of defective shingles, underlayment, ridge vents, and flashing, plus the labor required to remove and reinstall them. For certain premium shingle lines, wind resistance up to 130 mph and algae-resistance are also guaranteed. Our workmanship warranty further covers interior water damage caused by an installation error, ensuring your ceilings, walls, and insulation are restored. Normal aging, neglect, and damage from fire, earthquakes, or tornado-strength winds are excluded, but we guide customers on how to pair our warranty with homeowner’s insurance for those situations.
Are your warranties transferable if I sell my Andersonville home?
Yes. All of our material and workmanship warranties can be transferred once within the first 10 years of installation. The transfer must be recorded in writing within 60 days of the home’s closing. This feature adds resale value because the new owner receives the remaining balance of both coverages without paying additional fees.
What maintenance do I need to perform to keep the warranty valid?
Most manufacturers require simple but documented upkeep, such as clearing debris from gutters, trimming overhanging limbs, and scheduling a professional roof inspection every 2–3 years or after severe storms. Keep records (photos, invoices) of any maintenance or repair work you authorize. Failure to maintain the roof or the use of non-approved sealants and fasteners can void parts of the warranty, so we supply you with a written maintenance checklist and an optional annual inspection plan.
How does Roofing Done Right handle warranty claims in Andersonville?
We use a streamlined, in-house claims process. If you suspect an issue, call our dedicated warranty line or fill out the form on our website. We schedule a free on-site inspection—usually within 48 hours—take photos, and submit all required documentation directly to the manufacturer if material involvement is suspected. For workmanship claims, we approve repairs on the spot and dispatch a certified crew. Most minor leaks are resolved within three business days, and you receive a written summary of the corrective actions for your records.