Warranty Coverage
Warranty Coverage | Metal Roofing | Roofing | Andersonville
When Andersonville weather throws its worst at your home—summer heat, sudden hail, or relentless winds—HEP has you covered with a rock-solid warranty on our metal roofing systems. Each panel is engineered to last for decades, and our transferable warranty backs that promise with coverage against rust, fading, and leaks. Because we’re local, our crews know the unique challenges of East Tennessee’s climate and install every roof to meet strict regional codes, giving you peace of mind long after the last screw is tightened.
Choosing HEP means more than a stunning roof; it’s an investment protected by responsive customer service and a warranty you can actually understand. If you ever need support, one call brings a certified technician to your door—no hoops, no hassles. Enjoy lower energy bills, a quieter home, and the confidence that comes from partnering with a company that stands firmly behind every square foot of metal roofing.
FAQs
What specific issues does your Andersonville metal roofing warranty cover?
Our warranty provides comprehensive protection against manufacturing defects (such as premature corrosion, paint fading, or coating delamination), installation-related leaks, wind uplift up to the rated speed, and impact damage from hail up to 2 inches in diameter. If any of these covered issues arise within the warranty period, we will repair or replace the affected panels and associated flashing at no cost to you.
How long is the warranty period for a new metal roof installed in Andersonville?
The warranty has two parts: a 40-year manufacturer’s finish warranty on the metal panels and a 20-year workmanship guarantee on our installation. The finish warranty starts on the installation completion date and is prorated after the first 20 years, while the workmanship portion is non-prorated for the full 20 years.
Are there any exclusions or conditions I should know about?
Yes. The warranty does not cover damage caused by natural disasters that exceed the product’s rated limits (e.g., tornado winds above 140 mph), accidents, improper modifications or repairs done by non-certified contractors, or contact with dissimilar metals that cause galvanic corrosion. Routine maintenance—such as keeping gutters clear, trimming overhanging branches, and avoiding chemical cleaners—is required to keep coverage in force.
Is the warranty transferable if I sell my Andersonville home?
Absolutely. You may transfer both the manufacturer’s finish warranty and our workmanship guarantee once within the first 10 years of installation. The new owner must notify us in writing within 60 days of the property transfer so we can update the registration. After transfer, the remaining coverage continues under the original terms.
How do I file a warranty claim if I notice a problem with my metal roof?
Simply call our Andersonville support line at (706) 555-0123 or complete the online claim form on our website. Please provide your original contract number, photos of the issue, and a brief description of when you first noticed it. We will schedule an on-site inspection within 5 business days, and if the claim is approved, repairs typically begin within 14 days, subject to weather conditions.
Does the warranty include labor and material costs for repairs?
Yes. Both parts of the warranty cover 100 % of labor and material costs for approved claims during the non-prorated period. After 20 years, the manufacturer’s finish warranty becomes prorated, so material costs are covered on a sliding scale, but labor remains fully covered for any qualifying defect related to our original installation.