Workmanship Warranties
Workmanship Warranties | Roofing | Alcoa
When East Tennessee storms test your roof, HEP steps in with the skill and confidence that only decades of local experience can offer. Our Alcoa craftsmen don’t just install shingles—they protect memories, investments, and futures, backing every project with a workmanship warranty that’s as solid as the roofs we build. From precise inspections to flawless installations, we obsess over the small details that keep your home secure.
That commitment is why homeowners across Blount County keep recommending HEP for their roofing needs: they know we’ll still be here tomorrow, ready to honor our promise if something ever goes wrong. With transparent coverage, friendly service, and zero-hassle repairs, our workmanship warranty turns what could be a worry into pure peace of mind—so you can relax and enjoy the shelter your home deserves.
FAQs
What is a workmanship warranty on a new roof, and how is it different from a manufacturer’s material warranty?
A workmanship warranty is your roofer’s written commitment to stand behind the quality of the installation and any labor-related issues that might arise after the roof is completed. It covers problems such as leaks caused by improper flashing, mis-nailed shingles, or poor ventilation design. A manufacturer’s material warranty, on the other hand, is issued by the shingle or membrane producer and covers defects in the roofing products themselves—cracking, premature granule loss, or manufacturing flaws. In short, the workmanship warranty protects you from installation errors, while the manufacturer’s warranty protects you from product failures.
How long does your workmanship warranty last for roofs installed in Alcoa?
Our standard workmanship warranty is 10 years for asphalt shingle roofs and 15 years for standing-seam metal roofs installed within the City of Alcoa and greater Blount County. This term begins on the date of final inspection. Optional extended-term workmanship coverage (up to 25 years) is available when you choose our premium roofing system and annual maintenance plan.
What specific items are covered under your workmanship warranty?
The warranty covers all labor-related issues, including: • Installation-related leaks anywhere on the roof deck, valleys, penetrations, or flashing points. • Improper fastening, shingle alignment, or underlayment installation. • Poorly sealed pipe boots, chimney or skylight flashing. • Ventilation design or baffle placement errors that compromise roof performance. • Interior damage (drywall, insulation, or ceiling paint) directly resulting from covered roof leaks. It does NOT cover damage caused by severe weather (hail, tornadoes, or winds above 60 mph), fallen trees, foot traffic, or homeowner modifications.
How do I file a workmanship warranty claim if I notice a leak or other issue?
Simply call our Alcoa office at (865) 555-ROOF or submit a claim form on our website within 48 hours of noticing the problem. We will schedule a no-cost on-site inspection—usually within two business days. If the issue is covered, we’ll provide a written repair plan and complete the work within 7–10 business days, weather permitting. All covered repairs are performed at no charge to you.
Does the workmanship warranty transfer to a new homeowner if I sell my house?
Yes. Our workmanship warranty is fully transferable one time within the original warranty period. The new homeowner must notify us in writing within 60 days of closing so we can update our records. The remaining term and coverage stay exactly the same—an attractive selling feature in Alcoa’s competitive real-estate market.
How does Alcoa’s climate affect the importance of a strong workmanship warranty?
Alcoa experiences frequent freeze-thaw cycles in winter and heavy afternoon thunderstorms in summer, which put roofing systems under considerable stress. Temperature swings can cause shingles to expand and contract, while sudden downpours test every flashing and fastener. A robust workmanship warranty ensures you’re protected against installation flaws that could be exposed by these local weather patterns, saving you costly repairs and giving you peace of mind year-round.