Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Alcoa
When HEP puts its name on your home, you’re covered by more than shingles and flashing—you’re covered by a rock-solid workmanship warranty that proves we believe in roofing done right. Every nail, seal, and ridge cap is installed by certified professionals who live and work in Alcoa, so if anything fails because of our craftsmanship, a quick call brings us straight back to your doorstep at no extra cost. That’s peace of mind you can feel every time a storm rolls over the Smokies.
Choose HEP and you’re choosing decades of local experience, premium materials sourced for East Tennessee weather, and a responsive team that treats your roof like their own. From the first inspection to the last cleanup, we communicate clearly, respect your property, and stand firmly behind the work long after the trucks drive away. Your home deserves nothing less.
FAQs
What does your workmanship warranty cover on a new roof in Alcoa?
Our workmanship warranty guarantees that all labor associated with installing, repairing, flashing, and finishing your roof has been completed to manufacturer specifications and local building codes. If any leak, improper fastening, flashing failure, or related labor defect appears during the warranty period, we will correct the problem at no cost to you—including materials and labor—so your roof performs exactly as intended.
How long is the workmanship warranty valid, and when does it start?
For Alcoa homeowners, our workmanship warranty is valid for 10 full years from the date your final invoice is paid. The warranty clock starts once the roof passes our post-installation inspection and you receive your completion certificate. During this period, any labor-related defects that arise are fully covered.
How is a workmanship warranty different from the manufacturer’s material warranty?
A manufacturer’s warranty only covers factory defects in shingles, underlayment, or accessories. It does not address problems caused by installation errors. Our workmanship warranty fills that gap, covering the workmanship—the human element—behind the roof. If nails back out, flashing is misaligned, or vents are not sealed correctly, the workmanship warranty protects you, whereas the manufacturer’s warranty would not.
Is your workmanship warranty transferable if I sell my home in Alcoa?
Yes. You can transfer the remaining balance of the workmanship warranty one time within the first five years at no additional charge. The new homeowner must notify us in writing within 60 days of closing so the warranty can be re-registered under the new owner’s name. This added value often helps during resale negotiations.
What steps should I take if I believe I have a workmanship issue?
Call our dedicated warranty hotline or submit a claim through our website. We will schedule a complimentary on-site inspection within 48 hours. If the issue is workmanship-related, we will repair or replace the affected area, inspect adjoining sections for similar concerns, and document the fix for your records—all at no cost to you. Emergency leak calls in Alcoa receive priority service, typically within the same business day.
Does routine maintenance affect my workmanship warranty?
Routine maintenance—such as cleaning gutters, removing debris, and checking sealants—helps ensure your roof’s longevity but does not void the workmanship warranty. We recommend a professional roof checkup every two years, which we offer at a discounted rate for warranty clients. Neglect leading to damage (for example, allowing tree limbs to rub shingles) is considered homeowner responsibility and may void coverage for that specific area.