Iron-clad Warranties
Iron-clad Warranties | Roofing Done Right | Roofing | White Pine
When storm clouds gather over White Pine, homeowners call on HEP because they know our reputation for roofing done right. Every shingle, flashing, and fastener is installed by certified professionals who treat your home as if it were their own, backed by iron-clad warranties that remove every ounce of worry. From the first inspection to the final clean-up, we combine time-tested craftsmanship with the latest leak-proof technology, ensuring your roof stands strong through decades of Appalachian weather.
Our promise is simple: if a problem ever pops up under warranty, we fix it—fast, free, and with a smile. That commitment has made HEP the go-to crew for families, businesses, and historic properties alike. Discover what true peace of mind feels like; choose the team that believes there’s only one way to roof in White Pine—roofing done right.
FAQs
What exactly does your Iron-Clad Warranty cover for roofing projects in White Pine?
Our Iron-Clad Warranty provides full workmanship protection on every roof we install in White Pine. That means if a leak, shingle blow-off, flashing failure, or other problem arises because of how the roof was installed, we repair it at no cost to you—including labor, materials, and disposal fees. The warranty is in addition to any manufacturer warranty on the shingles or accessories, so you receive two layers of protection: one for product defects and one for installation quality.
How long does the warranty last, and can it be transferred if I sell my home?
The workmanship portion of our Iron-Clad Warranty is valid for 25 years from the date of installation—one of the longest coverage periods offered in the White Pine area. If you sell your home within that 25-year window, the warranty may be transferred once to the new homeowner at no charge, provided you notify us in writing within 60 days of the property transfer. This helps maintain your home’s resale value and gives the new owner peace of mind.
Are there any exclusions or limitations I should know about?
Our warranty does not cover damage caused by events outside our control, such as hail, tornadoes, fallen trees, improper maintenance, or any alterations made by another contractor after our installation. It also excludes interior damage that results from prolonged leaks that were not reported to us in a timely fashion. We recommend reviewing the full written warranty for a complete list of exclusions, which follows industry standards and state regulations.
How do I file a warranty claim if I think there’s a problem with my roof?
Just call our White Pine office or submit the claim form on our website. We’ll schedule a free on-site inspection within 72 hours (weather permitting). If the issue is covered, we’ll provide a written repair plan and timeline, typically completing the fix within 10 business days. There is no service charge, trip fee, or deductible for covered repairs—your only responsibility is letting us know about the problem as soon as you notice it.
Do I need to schedule regular inspections or maintenance to keep the warranty valid?
While yearly check-ups are not mandatory, we strongly recommend an annual or bi-annual inspection—especially after severe storms—to spot minor issues before they become major repairs. Cleaning gutters, removing debris, and keeping trees trimmed back also help preserve your roof’s life. Failure to perform reasonable maintenance will not automatically void the warranty, but it could limit coverage if neglect directly contributed to the damage.
How does your Iron-Clad Warranty differ from the shingle manufacturer’s warranty?
Manufacturer warranties cover defects in the roofing materials themselves (such as premature granule loss or factory defects) and are generally prorated after 10–15 years. Our Iron-Clad Warranty, by contrast, covers the craftsmanship involved in installing those products—something manufacturers do not guarantee. Because most roof problems stem from installation errors rather than material defects, having both warranties ensures you are protected from every angle.