Industry-leading Warranties
Industry-leading Warranties | Gutter Replacements | Roofing | White Pine
From hail-punishing storms to the steady Appalachian drizzle, White Pine’s weather can test any roof or gutter system. HEP shields your home with materials proven to last and industry-leading warranties that outpace anything else in East Tennessee. When we install a new roof—or perform our seamless, precision-fit gutter replacements—you’re backed not only by our 50-year manufacturer coverage but also by HEP’s own 25-year workmanship promise, transferable if you ever decide to sell. That means total peace of mind, rain or shine, year after year.
What makes our warranties different?
• Zero fine print: every shingle, flashing, and downspout is covered exactly as we explain on day one.
• Local accountability: one call, one crew, and we’re on-site fast should you ever need us.
• Added value: a documented warranty from HEP boosts resale appeal and can even lower insurance premiums.
When it’s time to safeguard your White Pine home, trust the team that installs it right, stands behind it longer, and keeps water where it belongs—off your roof and away from your foundation.
FAQs
What makes your roofing and gutter warranties “industry-leading” in White Pine?
Our warranties combine extended coverage periods—up to 50 years on roofing materials and 25 years on gutter systems—with true lifetime workmanship protection. We partner directly with top-tier manufacturers, allowing us to offer coverage that surpasses the standard 10–12-year material warranties most contractors provide. In addition, our warranties are non-prorated for the first 25 years, meaning you receive 100 % replacement value on qualifying claims without depreciation.
What exactly is covered under the roofing warranty?
The roofing warranty includes: (1) manufacturer defects in shingles, underlayment, and flashing components; (2) workmanship errors such as improper nailing patterns or flashing installation; (3) wind damage up to 130 mph and algae resistance for 10 years; and (4) full tear-off and replacement labor costs if a covered failure occurs. Exclusions are limited to acts of God beyond specified wind speeds, structural movement, and lack of routine maintenance (e.g., debris removal from roof valleys).
Is the gutter replacement warranty transferable if I sell my home?
Yes. Our gutter warranty is fully transferable one time within the first 10 years at no cost. The new homeowner simply completes a one-page transfer form and submits it within 60 days of closing. After transfer, the remaining years of material and workmanship coverage continue without change, boosting your property value and giving buyers added peace of mind.
How do I file a warranty claim, and how quickly will you respond?
To initiate a claim, call our dedicated White Pine warranty hotline or submit the online claim form. You’ll receive an acknowledgment within one business day, and a certified technician will schedule an on-site inspection within five business days. For urgent leak situations, we offer 24-hour emergency response. Approved claims are typically resolved—repair or full replacement—within 10–14 business days, weather permitting.
Do I need to perform regular maintenance to keep the warranties valid?
Yes. Like all leading manufacturers, we require basic annual maintenance: gutter cleaning twice a year, visual inspection of roof penetrations, and prompt removal of moss or debris. We offer affordable maintenance plans starting at $149 per year, and each visit is documented to maintain warranty compliance. Failure to perform reasonable maintenance may void coverage for issues arising from neglect.
Are there any additional warranty upgrades available for extreme weather in White Pine?
Absolutely. For homeowners seeking maximum protection, we offer an optional Impact-Resistant Upgrade that adds hail coverage up to 2-inch diameter stones and increases wind coverage to 150 mph. This upgrade also extends algae resistance to 15 years. The cost averages $450–$650, depending on roof size, and can often reduce your homeowner’s insurance premium, making it a cost-effective enhancement.