Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Vonore
When storm season meets Southern charm, Vonore homeowners turn to HEP for confidence that lasts. Our industry-leading warranties cover every shingle, nail, and square foot we install, so you enjoy true peace of mind long after your new roof is gleaming in the Tennessee sun. With transparent coverage that even includes workmanship, we back our craftsmanship the way we’d protect our own homes—because in Vonore, neighbors look out for neighbors.
Choosing HEP for your roof replacement means partnering with certified crews, premium materials, and warranty options that outshine the standard fine print. From the first inspection to the final cleanup, we make the process clear, courteous, and quick—so all you’ll notice is a beautiful roof built to outlast the elements and safeguard everything beneath it.
FAQs
What makes your roofing warranties industry-leading in Vonore?
Our warranties combine robust manufacturer protection with our own workmanship guarantee. You receive up to 50 years of non-prorated coverage on shingles and other major components from the manufacturer, plus a 25-year labor warranty from us, all backed by the manufacturer’s certification program. This dual coverage means both material defects and installation errors are handled at no cost to you—something few contractors in the Vonore area can match.
How long do your roof replacement warranties last, and what do they cover?
Material coverage is lifetime (defined as 50 years by most manufacturers) and non-prorated for the first 25–30 years, covering the full replacement value of shingles, underlayment, starter strips, ridge caps, and ventilation products. Our workmanship warranty runs 25 years and covers labor, tear-off, disposal, flashing, and re-installation if an issue arises due to our installation. Together, these warranties protect against leaks, premature wear, and manufacturer defects.
Are the warranties transferable if I sell my home?
Yes. Both the manufacturer’s warranty and our workmanship warranty are transferable once within the first 10 years after installation. To transfer, the new homeowner simply fills out a brief form and pays a small administrative fee (usually under $100) to the manufacturer within 60 days of closing. Transferability can add thousands of dollars in resale value because the new owner enjoys the same protection.
What steps must I take to keep my roof warranty valid?
1) Register the warranty within 60 days of project completion (we handle this for you). 2) Schedule a professional inspection every 3–5 years or after major storms and keep records of any maintenance performed. 3) Use only manufacturer-approved accessories for any add-ons such as skylights or satellite dishes. 4) Avoid pressure-washing shingles and never overlay a second roof. Following these guidelines ensures full warranty coverage for the life of the roof.
How do I file a warranty claim if I notice a problem?
Call our dedicated warranty hotline or submit a claim through the customer portal on our website. We schedule an inspection within 48 hours, document the issue with photos, and determine whether it falls under workmanship or manufacturer coverage. We then file the paperwork on your behalf and coordinate material delivery and repairs. Most claims are resolved—at zero cost to you—within 7–14 days, weather permitting.
Does the warranty cover storm damage common in Vonore, like high winds and hail?
Our premium shingles include 130 mph wind coverage and are Class 3 or Class 4 hail-impact rated. If shingles are blown off or damaged within those wind and hail thresholds, the manufacturer covers replacement materials and we cover labor. For extreme events that exceed those limits, your homeowner’s insurance typically applies, and we’ll work with your insurer to streamline the claim. Either way, you’re protected from paying out of pocket for covered storm-related repairs.