- HEP Roofing
- Workmanship Guarantee

Workmanship Guarantee
Workmanship Guarantee | Roof Replacement | Roofing | Soddy-Daisy
When the unpredictable weather of Soddy-Daisy puts your home to the test, HEP’s seasoned roofing specialists step in with a promise you can feel secure about. Our Lifetime Workmanship Guarantee means every nail, flashing, and shingle is installed with meticulous care, and if workmanship issues ever arise, we’ll make it right—no questions asked. That’s the confidence you deserve when planning a roof replacement.
From the first inspection to the final sweep of our magnetic cleanup, we treat your property like it’s our own, using premium materials engineered for Tennessee’s climate and maintaining open, friendly communication at every step. Choose HEP, and enjoy peace of mind knowing your newfound curb appeal is backed by a guarantee as solid as the roof over your head.
FAQs
What does your workmanship guarantee cover on a roof replacement in Soddy-Daisy?
Our workmanship guarantee protects you against any installation-related defects that could cause leaks, shingle blow-offs, flashing failures, or premature roof system deterioration. If the problem can be traced back to how we installed the underlayment, shingles, flashing, vents, or other accessories, we will repair the issue at no cost to you. The guarantee does not cover damage caused by storms, fallen trees, foot traffic, or material defects—but it does give you peace of mind that the roof was installed correctly in the first place.
How long does the workmanship guarantee last?
For full roof replacements in Soddy-Daisy, we provide a 10-year workmanship guarantee. During this period we will return, inspect, and fix any installation-related problem free of charge. Some premium shingle systems we install also qualify for extended 15- or 20-year workmanship coverage when paired with the manufacturer’s enhanced system warranty. We will confirm the exact term on your written proposal before work begins.
How is a workmanship guarantee different from a manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in the shingles, underlayments, or ventilation products themselves—things such as premature granule loss or membrane failure that occur even when installed correctly. Our workmanship guarantee, on the other hand, covers the human side of the project: flashing details, nail placement, starter-course alignment, ventilation balancing, and overall water-shedding design. If a leak develops because a shingle was nailed incorrectly, that’s workmanship. If a leak develops because the shingle cracked prematurely, that falls under the manufacturer.
What is the process for filing a workmanship claim if I notice a leak?
1) Call our dedicated Soddy-Daisy service line or submit the form on our website. 2) We schedule an on-site inspection within 48 business hours. 3) Our technician documents the cause of the issue with photos and explains the findings. 4) If it’s workmanship-related, we schedule the repair—usually within a week—at no cost to you. 5) After completion we provide before-and-after photos and a written repair summary. If the issue is not workmanship-related, we’ll advise you on next steps, such as filing an insurance or manufacturer claim.
Does the workmanship guarantee transfer to the next homeowner if I sell my house?
Yes. Our workmanship guarantee is fully transferable one time within the original guarantee period at no cost. All you need to do is notify our office in writing within 60 days of closing and provide the new owner’s contact information. Transferring adds resale value because the buyer knows the roof is still protected against installation defects.
Are there any exclusions or maintenance requirements that could void the workmanship guarantee?
The guarantee remains in force as long as the roof is not altered by another contractor, penetrated without proper flashing (e.g., new satellite dishes or solar panels), or subjected to neglect. Homeowners are responsible for routine maintenance such as clearing debris from valleys and gutters, trimming overhanging branches, and ensuring attic ventilation remains unobstructed. Damage from acts of nature—hail, high winds over the shingle rating, earthquakes, or fire—is excluded and should be filed under your homeowner’s insurance. We provide a simple maintenance checklist at project completion so you know exactly how to keep the guarantee valid.