Iron-clad Warranties
Iron-clad Warranties | Gutter Replacements | Roofing | Sharps Chapel
Living in scenic Sharps Chapel means sudden downpours off Norris Lake, and your home’s first line of defense is a watertight roof paired with reliable gutters. HEP’s iron-clad warranties give you total peace of mind, covering both workmanship and materials long after the installers have packed up. From the moment our certified technicians arrive, you’ll see why neighbors recommend us for precision gutter replacements that look as good as they perform.
Every system is custom-sized on-site, fastened with hidden hangers, and matched to your home’s color palette, so rainwater is routed safely away without detracting from curb appeal. Best of all, if a problem ever appears, our no-fine-print warranty means we fix it—no questions asked. Ready to protect your investment before the next storm hits Sharps Chapel? Give HEP a call and let us handle the heavy lifting while you sit back and enjoy a drier, safer home.
FAQs
What does your iron-clad warranty cover for roofing and gutter replacements in Sharps Chapel?
Our iron-clad warranty provides comprehensive protection on both materials and workmanship. That means any manufacturing defects in shingles, metal panels, or gutter components, as well as any installation errors made by our crew, are fully covered. If a leak, sag, or premature material failure occurs because of either of these issues, we will repair or replace the affected area at no cost to you.
How long does the warranty last, and can it be transferred if I sell my home?
The warranty includes a 50-year manufacturer’s material warranty and a 10-year workmanship warranty from our company. Should you sell your Sharps Chapel home within that period, the material warranty is transferable once at no charge, and the workmanship warranty can be transferred for a small administrative fee. This helps preserve the value of your home for future buyers.
What is the process for filing a warranty claim if I notice a problem?
Simply contact our office by phone or through the online claim form. We’ll schedule a free on-site inspection within 3 business days. After verifying that the issue is covered, we’ll provide you with a written repair plan and timeline, typically completing corrective work within 14 days. You won’t pay a service charge, trip fee, or deductible—everything is handled under the warranty.
Are there maintenance requirements I must follow to keep the warranty valid?
Yes. You should have your roof and gutters inspected and cleaned at least once a year, keep tree branches trimmed back, and remove debris after major storms. Documenting these basic maintenance steps—either by receipts from a professional or photos if you do it yourself—ensures your warranty remains in full effect. Neglect-related damage, such as clogged gutters leading to water backup, is not covered.
Does the warranty cover labor costs as well as materials?
Absolutely. Our iron-clad warranty is a true labor-and-materials guarantee. If we need to replace shingles, flashing, gutter sections, or any underlayment, both the replacement parts and the labor to install them are covered 100%. You will not incur hidden fees, service charges, or disposal costs.
How does the warranty address storm damage or natural disasters common to East Tennessee?
Damage caused directly by severe weather—such as high winds, hail, or falling limbs—is generally covered first by your homeowners insurance. However, many storm-related issues, like a shingle tab lifting because the adhesive failed, can still fall under our workmanship or material warranty. After any significant storm, call us for a free inspection; we’ll help you separate warranty items from insurance items and coordinate repairs so you receive the maximum protection available.