Done-Right Guarantee

HEP RoofingDone-Right Guarantee

Done-Right Guarantee | Roofing Done Right | Roofing | Rutledge

From the first shingle to the final inspection, HEP’s Done-Right Guarantee shows Rutledge homeowners what “roofing done right” truly means. Our local, factory-trained crews arrive on time, protect your landscaping, and install premium materials engineered for East Tennessee’s wild mix of sun, wind, and sudden downpours. Because we double-check every seam and fastener, your new roof isn’t just beautiful—it’s leak-proof, code-compliant, and built to outlast the next storm.

We stand behind that promise with transparent pricing, photo-documented workmanship, and a warranty that covers both labor and materials. If something’s not perfect, we fix it—fast, at no extra cost, and with the courtesy you expect from a neighbor. Discover why so many Rutledge families choose HEP for peace of mind overhead and see for yourself how effortless a reroof can be when the job is simply done right.

FAQs

What is your Done-Right Guarantee for roofing projects in Rutledge?

Our Done-Right Guarantee is our promise that your new roof will be installed to manufacturer specifications, local Rutledge building codes, and our own strict workmanship standards the first time. If any aspect of the installation is not completed correctly, we will repair, replace, or redo the affected area at no additional cost to you, and we will prioritize your project until the issue is resolved.

How does the Roofing Done Right process work from start to finish?

1. Consultation & Inspection – We perform a free on-site inspection, identify any damage, and review material options. 2. Detailed Proposal – You receive a written proposal outlining scope, materials, timeline, and price backed by the Done-Right Guarantee. 3. Scheduling & Permits – We pull the required Rutledge permits and schedule the job at your convenience. 4. Installation – Our licensed crews remove old materials, address decking issues, install underlayment, flashings, and your chosen shingles or metal panels. 5. Quality Check – A senior supervisor inspects every stage and completes a final walkthrough with you. 6. Documentation & Warranty – You receive photos, permit closure paperwork, and your written Done-Right Guarantee plus all manufacturer warranties.

What roofing materials do you install and stand behind with the Done-Right Guarantee?

We install asphalt shingles (architectural, 3-tab, impact-rated), standing-seam and exposed-fastener metal roofs, synthetic slate, and low-slope membranes such as TPO and EPDM. Every material we offer is backed by both the manufacturer’s warranty and our Done-Right Guarantee on workmanship, ensuring full coverage for both product defects and installation errors.

Are your installers licensed, insured, and familiar with Rutledge building codes?

Yes. All crew leads carry up-to-date Georgia roofing licenses, and every worker is covered by general liability and workers’ compensation insurance. We continuously train our teams on Rutledge’s specific code requirements, including nail patterns, ventilation ratios, and wind-uplift standards, so your roof passes inspection the first time.

What if I notice a leak or other problem after my roof is installed?

Call us immediately. Under the Done-Right Guarantee we will send a technician within 24 hours (weather permitting) to assess the issue. If the problem is related to our workmanship, we will fix it at no cost and provide you with written confirmation of the corrective action. If the issue is product-related, we will help you file the manufacturer claim and handle the repair or replacement work.

How do I request a free estimate for my Rutledge home?

Simply call our office, fill out the online form, or visit our showroom. We can usually schedule the inspection within 48 hours. A project consultant will arrive on time, evaluate your roof, discuss goals and budget, and provide a detailed estimate the same day—no obligation and absolutely free.

HEP Roofing
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(423) 228-7848