Workmanship Guarantees
Workmanship Guarantees | Roof Replacement | Roofing | Pikeville
When storms, age, or unexpected damage leave your Pikeville home vulnerable, HEP’s unmatched workmanship guarantees turn an ordinary roof replacement into total peace of mind. Our certified crews arrive with premium materials, meticulous attention to detail, and a promise that every shingle, nail, and flashing will stand the test of time. If an installation flaw ever appears, we fix it—fast—at no cost to you, protecting both your investment and your family’s comfort long after the manufacturer’s warranty ends.
From the first inspection to the final sweep of our magnet for stray nails, we communicate clearly, respect your property, and finish on schedule. Discover why neighbors across Pikeville trust HEP to raise the standard for roofing craftsmanship—then call or click to schedule your free estimate and experience the area’s strongest guarantee for yourself.
FAQs
1. What is a workmanship guarantee on a roof replacement, and how is it different from the manufacturer’s material warranty?
A workmanship guarantee is our written promise that every part of the installation—the tear-off, underlayment, flashing, ventilation, shingle placement, fasteners, and clean-up—will be performed correctly and in accordance with local Pikeville building codes. If a future leak or performance issue is traced back to an installation error, we repair it at no cost to you. A manufacturer’s warranty, by contrast, only covers factory defects in the roofing materials themselves (shingles, membranes, etc.). In short, the material warranty protects you if the product fails; the workmanship guarantee protects you if the installation was done improperly.
2. How long does your workmanship guarantee last for roof replacements in Pikeville?
We provide a 10-year workmanship guarantee on every full roof replacement we complete in the Pikeville area. For ten full years from your installation date, any leak, blow-off, or related damage caused by an installation error will be repaired free of labor and material charges. Some premium roof systems we install qualify for extended or lifetime workmanship coverage when paired with specific manufacturer programs—ask your estimator for details.
3. What specific issues are covered under your workmanship guarantee?
The guarantee covers any problem that can be traced back to the way the roof was installed, including: leaks around penetrations (chimneys, vents, skylights), shingle or metal panel blow-offs due to incorrect fastening, premature shingle curling caused by improper ventilation, flashing failures, improperly sealed valleys, and water intrusion caused by incorrectly installed underlayment or ice-and-water shield. If we determine that the problem came from our labor, we will repair or replace the affected sections at no cost.
4. What situations are not covered and could void the workmanship guarantee?
The guarantee does not cover damage caused by: (1) Acts of nature outside normal weather events—tornadoes, hail over 1" in diameter, or winds exceeding 60 mph; (2) Fallen trees or other impact damage; (3) Alterations performed by other contractors or the homeowner, such as installing satellite dishes or solar panels; (4) Failure to perform basic maintenance like gutter cleaning that leads to water backup; (5) Interior moisture problems unrelated to the roof (plumbing or HVAC leaks). Any structural changes or roof penetrations made after our installation should be reported to us first so we can maintain the guarantee.
5. How do I request service or file a claim under the workmanship guarantee if I notice a problem?
Call our Pikeville office at the number listed on your contract or submit a service request through our website within 48 hours of noticing the issue. We’ll schedule a free on-site inspection, usually within three business days. If the problem is workmanship-related, we’ll document the fault, issue a repair work order, and complete the repair as quickly as weather allows—typically within 7–10 days. You’ll receive written confirmation once the repair is complete, and your original guarantee period will continue unchanged.
6. If I sell my home in Pikeville, is the workmanship guarantee transferable to the new owner?
Yes. Our workmanship guarantee is transferable one time at no cost during the original 10-year term. The seller simply needs to notify us in writing of the change in ownership within 60 days of closing and provide the new owner’s contact information. We’ll re-register the guarantee under the new homeowner’s name, so they receive the same protection for the remainder of the coverage period—adding resale value and peace of mind for both parties.