Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Newport
From the salt-laden breezes off Newport Harbor to the wind that whips across Aquidneck Island, your home faces some of New England’s toughest coastal conditions. HEP answers with craftsmanship you can see and warranties you can bank on—covering every shingle we nail and every panel of our siding solutions. Our crews combine decades of know-how with premium materials, ensuring that roofs stay watertight and exteriors stay vibrant long after the paint on ordinary products has faded.
The confidence we place in our installs is the same confidence you’ll feel year after year. Whether you’re upgrading your historic cottage or protecting a new build, HEP’s industry-leading warranties deliver real peace of mind, backed by responsive local service that shows up when you need it. Discover how effortless safeguarding your Newport home can be—schedule your free inspection today and let us put the strongest guarantees in the business to work for you.
FAQs
What types of warranties do you offer for roofing and siding projects in Newport?
We provide two primary warranty layers: (1) the manufacturer’s material warranty, which ranges from 25-year limited coverage to full lifetime protection depending on the shingle, metal panel, or vinyl/engineered-wood siding you select, and (2) our own 10-year workmanship warranty that guarantees the quality of our installation. These warranties work together so you’re protected against both material defects and installation-related issues.
How does Newport’s coastal climate affect my warranty coverage?
Newport’s salty air, high winds, and freeze-thaw cycles can accelerate wear on exterior products, so we specify roofing and siding lines that include coastal or high-wind addenda in their warranties. For example, select asphalt shingles are warrantied for winds up to 130 mph, and our preferred vinyl siding carries a color-fade guarantee even under intense UV exposure. Because we install to the manufacturer’s coastal installation specifications, your warranty remains fully valid despite the harsher conditions.
Is the workmanship warranty transferable if I sell my home?
Yes. Our 10-year workmanship warranty is transferable once within the first five years after installation at no cost. The new owner simply completes a transfer form within 60 days of closing. Most of our partnered manufacturers also offer one-time transfers on their material warranties, so the next homeowner enjoys the same peace of mind.
What isn’t covered under the roofing and siding warranties?
Typical exclusions include damage from improper maintenance, alterations made by non-certified contractors, acts of nature that exceed stated wind or impact limits, and normal aging beyond the warranty term. The material warranties also exclude interior damage that results from a roof leak; however, our workmanship warranty does cover interior repairs if the leak was due to our installation error.
Do I need to register my warranty after the project is finished?
We handle all warranty registration on your behalf. Once your final inspection is complete, we submit the manufacturer’s registration, file your workmanship certificate, and email you a digital packet with serial numbers and coverage details within 10 business days. You only need to retain these documents for your records or in case of a property sale.
How do I file a warranty claim if something goes wrong?
Call our Newport office or submit a claim request through our online portal. We’ll schedule an on-site inspection within 48 hours (roof leaks are prioritized for same-day response during business hours). If it’s an installation issue, we correct it at no cost. If it’s a material defect, we document the problem, file the claim with the manufacturer, and coordinate all replacement labor—so you have one point of contact throughout the process.