Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | New Tazewell
When you choose HEP for metal roofing in New Tazewell, you’re investing in more than a sleek, energy-efficient roof—you’re gaining the confidence that comes with our industry-leading warranties. From rust-defying finishes to wind and impact protection, every panel is backed by comprehensive coverage that stands up to East Tennessee’s toughest weather. Our warranty program is fully transferable, adding instant value to your home and peace of mind to your future.
Customers love that our warranties are crystal-clear and hassle-free. If a storm rolls through or a factory defect emerges, one call to HEP triggers a prompt, professional response—no endless paperwork, no hidden fees. Pair that with our veteran installation crew and 24/7 customer support, and you’ll see why homeowners all over New Tazewell trust HEP to safeguard their biggest investment for decades to come.
FAQs
What kinds of warranties do you offer on metal roofing in New Tazewell?
Every roof we install comes with two layers of protection. First is a manufacturer’s LIMITED LIFETIME material warranty that guards against corrosion, perforation, and factory defects in the steel panels and coatings. Second is our own Lifetime Workmanship Warranty, which covers the quality of the installation—including flashings, fasteners, underlayment, and any leak caused by our labor—for as long as you own your home.
How long do the warranties actually last?
The manufacturer’s warranty on our Galvalume-coated steel panels is prorated over 40–50 years, depending on the profile and color you select. Most finishes carry a 30-year fade and chalk protection clause, meaning the paint system will not lose more than 5 Hunter units of color or 8 units of gloss in that period. Our Workmanship Warranty has no expiration—it remains in force for the life of your ownership, and it can be transferred once within the first 15 years (see next question).
Can I transfer my metal roofing warranties if I sell my property?
Yes. Both the material and workmanship warranties are transferable one time to the next owner. To keep everything valid, you must notify us in writing within 60 days of closing and provide the new owner’s contact information. After the transfer, the manufacturer’s warranty continues on a prorated basis and our Workmanship Warranty provides an additional 15 years of leak protection from the date of transfer.
What exactly is covered—and what is not?
Covered: premature rust, paint chalking or fading beyond the limits stated in the certificate, manufacturing defects, 120 mph wind uplift, ice-dam leaks caused by material defects, and any leak that originates from improper installation. Not covered: damage from severe acts of nature beyond rated thresholds (tornadoes, EF3+ winds, falling trees), foot traffic dents, unauthorized roof penetrations (satellite dishes, new vents), or neglect such as debris buildup that traps moisture. Improper alterations by third parties will also void the workmanship portion.
Do I have to perform regular maintenance to keep my warranty intact?
Metal roofing is low maintenance, but the warranty does require reasonable care. Homeowners should: (1) keep gutters clear so water can drain freely; (2) trim branches that rub the panels; (3) remove heavy debris or buildup within 60 days; and (4) use only non-corrosive ice-melt products if needed. Annual visual inspections are recommended—if you see loose fasteners or sealant gaps, call us and we will make any workmanship-related corrections at no charge.
How do I file a warranty claim and how quickly will you respond?
Simply call our office or submit the claim form on our website with photos and a brief description of the issue. We schedule on-site inspections in New Tazewell within 3 business days for leaks and within 10 business days for cosmetic claims. If the problem is warranty-covered, we handle all labor, materials, and manufacturer paperwork for you. Most repairs are completed within 7–14 days of approval, weather permitting.