Certified Technicians
Certified Technicians | Storm Damage Restoration | Roofing | New Market
When fierce Tennessee weather leaves your New Market roof bruised or battered, HEP’s certified technicians arrive fast, equipped with decades of know-how and hometown care. We inspect every shingle, flashing detail, and gutter run to pinpoint hidden leaks or structural weaknesses, then walk you through a clear plan and upfront estimate. From emergency tarping to full-scale roof replacements, our team handles insurance paperwork and communicates at every step, so you can focus on what matters—getting life back to normal.
Homeowners choose us for storm damage restoration because we combine top-tier materials, manufacturer-approved installation techniques, and a workmanship guarantee that actually means something. Whether wind has ripped off a ridge cap or hail has peppered metal valleys, we restore your roof’s strength and curb appeal while protecting your home’s future value. Trust a neighbor; trust HEP.
FAQs
How quickly can your certified roofing technicians respond to storm damage in New Market?
Because our crews are based right here in New Market, we offer true 24/7 emergency service. In most cases a technician can be on-site within 2–4 hours of your call—day or night. During large regional events, we use a prioritized dispatch system that puts life-safety issues and active leaks first, so you are never left waiting while water enters your home.
What signs of storm damage should I look for on my roof?
After high winds, hail, or heavy rain, inspect (from the ground or with binoculars) for missing or curled shingles, dents in metal flashings, granule accumulation at downspouts, sagging gutters, and dark or wet spots on interior ceilings. Indoors, musty odors or new water stains are red flags. If anything looks suspicious, schedule a professional inspection—hidden deck or underlayment damage can worsen quickly.
Will my homeowner’s insurance cover the cost of storm damage roof repairs?
Most homeowner policies cover sudden and accidental storm damage, including wind and hail. We document every issue with photos, moisture readings, and a written assessment that meets insurance carrier guidelines. Our office can help you file the claim, meet the adjuster on-site, and negotiate on your behalf so you only pay your deductible and any policy exclusions.
Do you offer emergency tarping or temporary repairs before full restoration?
Yes. If weather conditions or material lead times delay permanent repairs, we install commercial-grade tarps or shrink-wrap systems the same day to stop active leaks. These temporary measures are fully secured to withstand wind gusts common in the Shenandoah Valley and are billed separately so you can submit them as part of your insurance claim.
Why should I choose a certified technician for storm damage restoration instead of a general contractor?
Our technicians hold manufacturer and OSHA certifications specific to steep-slope and low-slope roofing systems. This means your repairs are completed to factory specifications, preserving existing material warranties and qualifying you for extended workmanship coverage. General contractors often sub out the work, leaving you without a single point of accountability.
How do you ensure the new roofing materials match my existing roof and comply with New Market codes?
We use high-resolution color-matching software and order shingles directly from the same production lot when possible. All materials meet Virginia’s current wind-uplift and fire-resistance standards, and our permit desk files the required paperwork with Shenandoah County before work begins. Final inspections are performed by both our lead technician and the local building official to guarantee full code compliance.