Emergency Team
Emergency Team | Storm Damage Restoration | Roofing | Monterey
When gale-force winds or coastal squalls rip through Monterey, every minute counts. HEP’s emergency team springs into action the moment you call, racing to secure loose shingles, seal sudden leaks, and prevent further damage to your home’s structure and valuables. Our local technicians arrive fully equipped—day or night—with industrial tarps, moisture-tracking tools, and the know-how that comes from decades of coastal roofing experience.
From temporary stabilization to complete storm damage restoration, we stay by your side through each step of the recovery process. We document every detail for hassle-free insurance claims, communicate clear timelines for permanent repairs, and back our workmanship with industry-leading warranties. When the clouds clear, you’ll have more than a patched roof—you’ll have the peace of mind that only HEP’s fast, friendly, and trusted pros can provide.
FAQs
What should I do immediately after discovering storm damage to my roof?
First, stay safe—avoid climbing onto the roof or entering rooms with ceiling leaks. If possible, move valuables out of harm’s way and place buckets under active drips. Then call our 24-hour emergency line. We’ll dispatch a certified crew to Monterey addresses right away to tarp or shrink-wrap the damaged area, preventing further water intrusion until full repairs can be made.
How fast can your emergency roofing team get to my Monterey property?
Because we keep on-call crews stationed in the Peninsula, typical arrival time is 60–90 minutes anywhere from Pacific Grove to Marina. During region-wide events—such as atmospheric rivers—we triage calls by severity but still aim to secure every roof the same day you contact us.
Can you perform temporary repairs even while it’s still raining?
Yes. Our technicians carry commercial-grade tarps, sandbags, self-adhering underlayment, and portable lighting to work safely in wet, windy conditions. These temporary measures divert water and stabilize the structure until weather permits permanent restoration.
What kinds of storm damage do you handle?
We repair wind-lifted or missing shingles, broken or displaced tiles, punctures from flying debris, hail impacts, fallen tree limbs, damaged flashing, ridge caps, and skylight seals. We also remediate interior water damage, including wet insulation, drywall, and attic framing.
How do you detect hidden or structural damage before starting repairs?
Our assessment includes a visual inspection, drone photography for hard-to-reach slopes, moisture-meter readings, infrared scanning for trapped water, and attic checks for rafter or sheathing issues. This comprehensive approach ensures that all compromised materials are identified and restored to meet Monterey County building codes.
Will you help me with the insurance claim process?
Absolutely. We document damage with photos, diagrams, and written reports accepted by major carriers, meet adjusters on-site, and provide a detailed Xactimate estimate. Our office staff can assist with claim forms and supplemental submissions so you receive the coverage you’re entitled to with minimal stress.