Industry-leading Warranties
Industry-leading Warranties | Siding Solutions | Roofing | Luttrell
When storms roll through Luttrell or the summer sun refuses to quit, HEP keeps your home protected with unbeatable roofing craftsmanship backed by true lifetime warranties. Our local crews install every shingle, flashing, and vent with precision, then stand behind the work long after the last ladder comes down. From free inspections to hassle-free claims assistance, we make sure you never feel stranded when Mother Nature tests your roof.
Those same commitments extend to our trusted siding solutions, giving your exterior a fresh, energy-efficient look while shielding it from rot, mold, and UV damage. Choose from vibrant colors, realistic textures, and insulated panels—all safeguarded by industry-leading warranties that add value the moment they’re installed. With HEP on your side, peace of mind is part of the package.
FAQs
What types of warranties do you offer for roofing projects in Luttrell and how long do they last?
We provide two primary warranty layers for every roof we install in Luttrell: (1) a manufacturer’s material warranty that ranges from 30-50 years (often labeled “Lifetime”) and covers defects in shingles, underlayment, and accessory components; and (2) our own 10-year workmanship warranty that guarantees the quality of the installation itself. If you choose one of our certified premium shingle systems, the material warranty is automatically upgraded to a 50-year, non-prorated coverage period with enhanced wind and algae protection.
How does your workmanship warranty differ from the manufacturer’s warranty?
The manufacturer’s warranty only applies to factory defects in the roofing or siding materials. It does not cover improper nailing patterns, flashing errors, or ventilation mistakes. Our workmanship warranty fills that gap: for 10 full years we repair any leak or siding failure caused by installation errors at zero cost to you—labor, materials, and disposal included. This dual-coverage approach ensures you’re protected no matter whether the issue stems from product failure or human error.
Are the warranties transferable if I sell my home in Luttrell?
Yes. Both the material and workmanship warranties are fully transferable once within the first 10 years. All you need to do is notify us in writing within 60 days of closing and provide the buyer’s contact information. This transferability often adds resale value and peace of mind for prospective buyers, as they inherit the same industry-leading protection you enjoyed.
What specific siding products are covered under your industry-leading warranties?
Our standard vinyl and polymer siding lines come with a limited lifetime manufacturer warranty against fading, cracking, and hail damage. For fiber-cement siding, the manufacturer provides a 30-year substrate warranty and a 15-year finish warranty, both of which we supplement with our own 10-year workmanship coverage. Trim, soffit, and accessory pieces installed at the same time are automatically included in the protection package.
What steps do I need to follow to file a warranty claim?
1. Call our dedicated warranty line or submit a claim form on our website. 2. Provide your original contract number or property address so we can verify coverage. 3. Describe the issue and attach photos if possible. 4. Our warranty coordinator will schedule an on-site inspection within 3–5 business days. 5. If the claim is approved, repairs are typically completed within two weeks, weather permitting. We handle all paperwork with the manufacturer for material claims, so you never have to deal with corporate red tape.
How do your warranties benefit homeowners in Luttrell’s climate specifically?
Luttrell experiences hot, humid summers, heavy rainfall, and occasional windstorms. Our extended wind coverage (up to 130 mph) and algae-resistant shingle technology guard against the most common causes of premature roof aging in East Tennessee. The fade-resistant pigments in our siding products are formulated to withstand prolonged UV exposure, and the workmanship warranty guarantees that critical details like flashing and moisture barriers are installed to shed Luttrell’s frequent downpours effectively. In short, our warranties are tailored to protect your investment against the region’s unique weather challenges.