Lifetime Guarantees

HEP RoofingLifetime Guarantees

Lifetime Guarantees | Storm Damage Restoration | Roofing | Kodak

When Kodak’s high winds and sudden hail leave shingles scattered across the lawn, homeowners turn to HEP for fast, dependable storm damage restoration backed by our exclusive Lifetime Roofing Guarantee. Our licensed crews arrive promptly, document every bruise or puncture for your insurance adjuster, then rebuild your roof with premium Owens Corning and CertainTeed products that we warranty for life. From emergency tarping to final clean-up, you stay informed through real-time photo updates and a dedicated project manager who answers every question.

Because we’re local, we understand East Tennessee’s climate and code requirements, and our 24/7 hotline means you never wait for help. Whether you need a full replacement or a targeted repair, HEP restores curb appeal, resale value, and—most importantly—your peace of mind. Don’t let yesterday’s storm become tomorrow’s headache; contact HEP today and see why your neighbors in Kodak trust us to raise the roof—and the bar—on what service should be.

FAQs

What does your lifetime workmanship guarantee cover on storm-damage roof repairs?

Our lifetime workmanship guarantee means that any installation or repair work we perform on your roof is protected for as long as you own your home. If a leak, fastening failure, flashing defect, or any other issue occurs because of our labor—even decades from now—we will correct the problem at no cost to you. The guarantee applies specifically to workmanship, so you can rest assured that the quality of our storm-damage repairs and replacements will stand the test of time in Kodak’s variable weather.

Are the roofing materials themselves also covered for life, or just the labor?

Most major shingle and metal-panel manufacturers offer separate product warranties that range from 30 years to lifetime, depending on the line you choose. While those warranties are issued by the manufacturer, our team registers them for you and ensures all installation requirements are followed so the coverage remains valid. When you pair the manufacturer’s long-term material warranty with our lifetime workmanship guarantee, you have comprehensive protection on both the products and the labor.

How quickly can you respond to emergency storm damage in Kodak?

Because storms in Sevier County can strike without warning, we maintain a dedicated emergency response crew that is on call 24/7. In most cases we can be on-site within two to four hours of your call to perform a free inspection, tarp the damaged areas, and mitigate further water intrusion. Full repairs or replacement can typically be scheduled within 24–72 hours depending on material availability and weather conditions.

Will my homeowners insurance pay for the roof replacement, and how do you help with the claim process?

Storm-related damage—such as wind-torn shingles, hail bruising, or fallen-tree impacts—is usually covered under the dwelling section of a standard homeowners policy, minus your deductible. Our licensed inspectors will document the damage with photos, fill out a detailed report, and meet with the adjuster on-site to make sure nothing is overlooked. We also provide the insurer with an itemized scope of work that complies with insurance estimating software, helping you receive a fair payout quickly.

What storm-resistant roofing options do you offer, and which is best for Kodak’s climate?

We install Class 4 impact-rated asphalt shingles, standing-seam metal panels, and synthetic composite shingles, all engineered to withstand high winds and hail. For most Kodak homeowners, Class 4 architectural asphalt shingles offer the best balance of cost, curb appeal, and protection, with wind warranties up to 130 mph. Metal roofing is ideal if you want maximum longevity—often 50+ years—and superior shed performance for heavy rainfall. Synthetic composites mimic slate or shake, weigh less than natural materials, and carry top impact ratings, making them a premium but highly durable choice.

Do you offer financing or payment plans if my insurance settlement doesn’t cover the full cost?

Yes. We partner with several national lenders to provide low-interest and 0% promotional-rate financing options for qualified homeowners. Terms range from 6 months same-as-cash to 144-month extended plans, so you can spread any out-of-pocket costs over a comfortable timeline. We also accept all major credit cards and can break the project into phased work if that better fits your budget.

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(423) 228-7848