Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Jefferson City
When a storm rolls through Jefferson City, homeowners want more than just shingles on their roof—they want confidence. HEP backs every project with industry-leading labor and material warranties that turn a new roof into a long-term investment. From impact-resistant products to meticulous installation crews, every detail is double-checked, photographed, and logged so you have documented proof that this is roofing done right. The result is a seamless experience: transparent quotes, clear timelines, and a warranty card that actually means something decades down the road.
Should an issue ever pop up, you dial one local number and HEP handles the rest—no third-party runaround, no finger-pointing. Inspections are scheduled within days, repairs are prioritized, and all warranty claims are processed in-house so you stay protected, rain or shine. That’s the HEP promise to Jefferson City: outstanding craftsmanship today, worry-free coverage tomorrow, and the peace of mind that comes only from roofing done right.
FAQs
What warranty options do you offer for roofing installations in Jefferson City?
We provide two levels of protection. Every roof comes with our 10-year workmanship warranty, covering labor and installation issues. In addition, you can choose from 25-, 30-, or 50-year manufacturer material warranties, depending on the shingle or metal system you select. All warranties are transferable once within the first 10 years, adding resale value to your home.
What is covered under your industry-leading roofing warranty?
Our workmanship warranty covers leaks, flashing failures, nail pops, and other defects caused by installation errors. The manufacturer warranty covers premature shingle deterioration, granule loss, wind uplift (up to 130 mph on many products), and manufacturing defects such as blistering or cracking. Both warranties together protect the full roof system—including underlayment, starter strips, ridge caps, and ventilation—when installed to the manufacturer’s specifications.
How do I register my roofing warranty, and is there a cost?
We handle the entire registration process at no extra charge. After installation, we submit photos, product batch numbers, and your contract to the manufacturer. You will receive an email or mailed certificate within 2–4 weeks confirming coverage. If you sell your home, simply contact us or the manufacturer to transfer the warranty to the new owner for a small administrative fee (usually under $100).
Do manufacturer warranties and workmanship warranties differ?
Yes. A manufacturer warranty protects you against material defects, while a workmanship warranty safeguards you against installation errors. If a leak occurs because a shingle was improperly nailed, our workmanship warranty applies. If the shingle’s laminate fails despite proper installation, the manufacturer warranty applies. Having both ensures complete peace of mind.
What maintenance is required to keep my roof warranty valid?
Most warranties require basic annual maintenance: (1) keep gutters clear, (2) remove debris such as branches or leaves, (3) avoid pressure-washing shingles, and (4) have the roof inspected every 2–3 years by a certified contractor. We offer complimentary inspections during the first two years and discounted preventative maintenance plans thereafter, ensuring your warranty remains in good standing.
How quickly are warranty claims resolved in Jefferson City?
We prioritize warranty calls within 24 hours. A technician will inspect the issue within two business days, document findings, and perform temporary mitigation if needed. Valid workmanship claims are typically resolved within a week, weather permitting. For manufacturer claims, we coordinate the inspection and paperwork; most are approved within 2–4 weeks, after which repairs or replacements are scheduled immediately. Throughout the process, you receive regular status updates from our warranty coordinator.