Workmanship Guarantee
Workmanship Guarantee | Roofing Done Right | Roofing | Gruetli-Laager
When Gruetli-Laager’s unpredictable Plateau weather pounds your shingles with blistering sun, sideways rain, and winter ice, you need more than a quick patch—you need roofing done right. HEP’s workmanship-guaranteed service pairs decades of East Tennessee know-how with certified installers who treat every nail, flashing, and ridge cap like it’s protecting their own home. From the first inspection to the final clean-up, our crew documents every step, so you see exactly what you’re paying for and why it will last. That transparency is backed by a no-nonsense workmanship guarantee: if an installation error ever shows up, we fix it fast and free, no questions asked.
Homeowners across Grundy County choose HEP because we combine small-town courtesy with big-league craftsmanship. We arrive on schedule, respect your property, and leave your yard cleaner than we found it. Most important, we don’t vanish after the last shingle is nailed; our team remains on call for maintenance, storm checks, and helpful advice for years to come. Whether you’re protecting a historic farmhouse or a modern mountain retreat, trust HEP to raise a roof that’s beautiful, resilient, and undeniably built to endure.
FAQs
What exactly does your Workmanship Guarantee cover on roofs installed in Gruetli-Laager?
Our Workmanship Guarantee protects you against any installation-related defects for the entire term of the guarantee. If a leak, shingle blow-off, flashing failure, or other problem occurs because our crew did not install a component correctly, we return promptly, repair the issue at no cost, and restore the roof to "as-new" condition. It does not cover storm, fire, or impact damage, but it does give you peace of mind that every nail, seam, and flashing was installed right the first time.
How long is the guarantee valid, and when does the clock start?
We provide a 10-year transferable Workmanship Guarantee that begins the day we issue your final invoice for the completed project. During those ten years, any workmanship-related defect is fully covered. Because Gruetli-Laager experiences all four seasons, this decade-long term allows your roof to cycle through multiple freeze-thaw and wind-storm events while still being protected by our guarantee.
How does your Workmanship Guarantee differ from the manufacturer’s material warranty?
The manufacturer’s warranty covers factory defects in shingles, underlayment, vents, and other products; it is honored by the brand that produced the materials. Our Workmanship Guarantee is separate and covers the human element—how those materials were installed. If a nail line is missed, flashing is misaligned, or ventilation is not sized correctly, that is a workmanship issue and falls on us, not the manufacturer. With both warranties in place, you receive full protection for both materials and labor.
What should I do if I notice a leak or another issue after installation?
Call our dedicated warranty hotline or use the service request form on our website. We will schedule an inspection within 48 hours for leaks and within 3–5 business days for non-emergency concerns. A service technician will assess whether the issue stems from workmanship, weather, or external damage. If it is workmanship-related, repairs are completed on the spot or scheduled promptly—free of charge—under the guarantee.
Is the guarantee transferable if I sell my home in Gruetli-Laager?
Yes. You may transfer the guarantee once within the first 10 years at no cost. The new homeowner simply completes our one-page transfer form within 60 days of closing, and the guarantee remains in force for the balance of the original term. A transferable guarantee can increase resale value by reassuring buyers that the roof is still fully protected.
How are local climate conditions in Gruetli-Laager accounted for in your installation practices?
Gruetli-Laager sits on the Cumberland Plateau, where high winds, heavy rain, and winter freeze-thaw cycles are common. Our crews follow enhanced nailing patterns, install ice-and-water shield in critical valleys and eaves, and use high-temperature synthetic underlayment to combat these conditions. All of these best-practice steps are included in our standard scope and fully backed by the Workmanship Guarantee, ensuring the roof performs reliably in the area’s unique climate.