Workmanship Warranty
Workmanship Warranty | Roofing Done Right | Roofing | Graysville
When storm clouds gather over Graysville, homeowners turn to HEP because we don’t just install shingles—we deliver roofing done right. Every crew member is a trained, local professional who treats your property with the same care they give their own, and our comprehensive workmanship warranty backs up that promise long after the last ladder is packed away.
From the first inspection to the final cleanup, you’ll feel the HEP difference: clear communication, punctual service, and meticulous attention to detail. Should an issue arise, our warranty guarantees a swift, hassle-free fix, so you can enjoy peace of mind and a roof that’s built to outperform Tennessee weather. Choose HEP and discover why Graysville calls us the experts in roofing done right.
FAQs
What exactly does your workmanship warranty cover on a new roof in Graysville?
Our workmanship warranty covers every aspect of the installation that is within a roofer’s control. This includes proper fastening of shingles or metal panels, correct placement and sealing of flashing, ridge caps, starter strips, vents, pipe boots, and drip edge, as well as ensuring that underlayment is installed to manufacturer and building-code specifications. If a problem such as leakage, wind uplift, premature shingle slippage, or deck rot is traced back to how we installed the roof—not the materials themselves—we repair it at no cost to you for the entire warranty period.
How long is your workmanship warranty valid for homes and businesses in Graysville?
We offer a 10-year workmanship warranty on asphalt shingles and a 15-year warranty on metal roofing systems for projects completed in Graysville and the surrounding Walker County area. These terms begin the day the final invoice is paid in full. Should you choose an extended manufacturer-backed labor warranty, we will register that for you and provide the paperwork along with our own warranty certificate.
How is a workmanship warranty different from the manufacturer’s material warranty?
A manufacturer’s warranty covers factory defects in the roofing materials—issues like granule loss beyond industry norms or premature cracking of shingles. It does not cover mistakes made during installation. A workmanship warranty, on the other hand, is our promise that the roof was installed to industry and manufacturer specifications. If wind-driven rain penetrates because flashing was misaligned or nails were over-driven, that is covered under workmanship, not the manufacturer’s material warranty. For complete protection, you need both.
What should I do if I notice a leak or other issue during the workmanship warranty period?
Call our dedicated service line or submit a claim through the warranty section of our website. We will schedule an inspection within 48 hours (or sooner for active leaks). If our technician confirms it is an installation-related issue, we will repair the roof, replace any damaged decking, and restore interior finishes directly affected by the leak—all at no charge. You receive a written service report and photos for your records.
Is the workmanship warranty transferable if I sell my property?
Yes. Our workmanship warranty is fully transferable one time within the original warranty period at no cost. The new owner simply contacts us within 30 days of closing so we can update our records and issue a revised certificate. Transferability can add resale value because the buyer knows the roof is still protected against installation defects.
What steps do you take to ensure the roof is installed correctly the first time?
"Roofing Done Right" is more than a slogan. Every crew member is trained and manufacturer-certified, and we follow a 20-point installation checklist that covers deck inspection, moisture barrier installation, ventilation calculations, fastener pattern verification, and final quality control imaging. A project manager is on-site to document each phase, and we submit those photos to you in a post-install report. This systematic approach minimizes the likelihood of workmanship issues and gives you confidence that your new roof will perform for decades.