Industry-leading Warranties
Industry-leading Warranties | Roofing Done Right | Roofing | Decatur
When Decatur storms roll through and the summer sun starts baking shingles, you need more than a roof—you need confidence that it will last. HEP backs every project with industry-leading warranties that cover both materials and workmanship, so you’re protected long after the final nail is set. Our seasoned crews use premium products, precision installation techniques, and rigorous post-job inspections to ensure every square foot reflects our commitment to roofing done right.
From the first consultation to the warranty registration, we make the process transparent and hassle-free. You’ll receive clear documentation, responsive local support, and the peace of mind that comes from partnering with a company rooted in Decatur for decades. Ready to enjoy a roof that looks great, performs flawlessly, and is protected for the long haul? Reach out today, and discover why homeowners across Morgan County trust HEP for roofs—and warranties—that truly stand above the rest.
FAQs
What makes your roofing warranties industry-leading compared with other Decatur contractors?
Our warranties combine extended material protection from top-tier manufacturers with our own lifetime workmanship guarantee. This means the shingle producer backs the product for up to 50 years against manufacturing defects, while we stand behind the installation for as long as you own your home. Very few Decatur roofers offer both levels of coverage in writing, and even fewer are factory-certified to issue the enhanced manufacturer warranty we provide.
How long does the warranty coverage last?
There are two time frames. 1) Material warranty: 30–50 years (non-prorated for the first 10–15 years, then prorated). 2) Workmanship warranty: lifetime for single-family homes and 25 years for multi-family or commercial projects. Because we are certified by the manufacturer, the workmanship portion is also backed by them for the first 25 years, giving you double protection.
What exactly is covered under the warranty?
The material warranty covers shingles, underlayment, starter strips, ridge caps, and factory roof accessories against manufacturing defects such as premature granule loss, blistering, or excessive curling. Our workmanship warranty covers leaks or damage resulting from installation errors, including flashing, fastening, and ventilation issues. In the rare event a warranted failure occurs, labor, tear-off, disposal, and replacement materials are included—no hidden costs.
Are there maintenance requirements to keep the warranty valid?
Yes. Industry-leading warranties require basic upkeep: (1) Keep gutters clean to prevent water backup, (2) trim overhanging branches that could rub or puncture shingles, (3) avoid unauthorized roof penetrations, and (4) schedule an inspection after severe storms. We provide a complimentary annual check-up to document condition and perform minor sealant touch-ups, ensuring your warranty remains fully enforceable.
Is the warranty transferable if I sell my Decatur home?
Absolutely. Both the manufacturer and workmanship warranties can be transferred once within the first 10 years at no cost. The new homeowner receives the same level of coverage for the remainder of the original term, which is a powerful selling point and can add to your home’s resale value. We handle the simple transfer paperwork for you.
How do I file a warranty claim, and how quickly is it resolved?
Call our dedicated warranty line or submit the online form with photos. We respond within one business day, schedule an on-site inspection within 72 hours, and file any required paperwork with the manufacturer on your behalf. Most workmanship claims are resolved within 5–7 business days; material claims may take 2–4 weeks because of manufacturer processing, but we provide temporary repairs immediately to protect your property.