Done Right Guarantee

HEP RoofingDone Right Guarantee

Done Right Guarantee | Roof Replacement | Roofing | Copperhill

When driving through Copperhill, you can spot a HEP roof from a mile away—straight lines, flawless flashing, and shingles that lie perfectly flat. That signature finish comes from our Done Right Guarantee: if we can’t meet or exceed industry standards on every roof replacement, we’ll make it right at no extra cost. From the first inspection to the final nail, our certified crews use premium materials, protect your landscaping like it’s their own, and keep you updated with photo-rich progress reports.

Homeowners call us when storms, age, or poor workmanship leave their homes exposed, because they know we treat every project as though it’s our own roof on the line. Choose HEP in Copperhill and enjoy transparent pricing, clean worksites, and a roof meant to weather decades of Tennessee sun and rain—guaranteed.

FAQs

What does your Done-Right Guarantee cover for roof replacements in Copperhill?

Our Done-Right Guarantee promises that every roof we install will meet or exceed local building codes, manufacturer specifications, and our own strict workmanship standards. It includes a 10-year workmanship warranty, registration of all manufacturer material warranties, and a no-leak promise—if any leak occurs due to our installation within the warranty period, we fix it at no cost. The guarantee is transferable once should you sell your home, adding real value to your property.

How long does a typical roof replacement take in Copperhill?

Most standard single-family homes are completed in one to three working days. Larger roofs, specialty materials, or weather delays may extend the schedule, but we always give you a detailed timeline before work begins. Because Copperhill’s mountain climate can bring sudden afternoon showers, we monitor weather forecasts closely and only remove as much roofing as we can dry-in the same day to ensure your home stays protected.

Which roofing materials do you offer for replacements?

We install architectural asphalt shingles, designer impact-resistant shingles, standing-seam metal, exposed-fastener metal, and synthetic slate. All options are rated for the high wind and heavy rainfall conditions common in Polk County. During your free consultation, we explain the pros, cons, life expectancy, energy efficiency, and warranty details of each material so you can choose what best fits your budget and aesthetic goals.

How do you determine the cost of my roof replacement?

Pricing is based on roof size (measured in squares), pitch, number of existing layers to be removed, chosen material, complexity (hips, valleys, skylights, chimneys), and required upgrades such as decking replacement or ventilation improvements. We provide a comprehensive written estimate after a free on-site inspection, complete with photographs and itemized line items, so you understand exactly what you’re paying for—no hidden fees, ever.

What steps do you take to protect my home and property during the project?

Before tear-off, we lay tarps around the perimeter, cover landscaping with plywood as needed, and protect gutters with ladder stabilizers. Inside, we recommend removing fragile items from attic rafters to avoid dust. Our crew performs daily magnetic nail sweeps, and a final walk-through ensures all debris is removed. If unforeseen rain arrives, the roof is sealed with synthetic underlayment and temporary tarps to keep your interior completely dry.

Can you help me file an insurance claim for storm damage?

Yes. If hail or wind has damaged your roof, we’ll document the damage with photos and a written report, meet your insurance adjuster on-site, and provide the scope of work they require. We understand the claim process for Tennessee and Georgia carriers and can answer policy questions, explain depreciation, and bill the insurer directly for the approved amount, so you only pay your deductible.

HEP Roofing
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(423) 228-7848