Industry-leading Warranties
Industry-leading Warranties | Metal Roofing | Roofing | Charleston
Charleston’s salt-laden air, blistering sun, and surprise coastal storms are no match for the strength and beauty of HEP’s industry-leading warranties roofing solutions. Backed by decades of craftsmanship, our roofs are engineered to stay vibrant and watertight long after ordinary shingles have surrendered, giving Lowcountry homeowners the confidence that every squall, gale, or heatwave is only weather.
Our transferable lifetime workmanship coverage partners with extended manufacturer protection to create one of the most comprehensive packages in the Southeast—covering labor, materials, and even finish integrity for up to 40 years. Couple that security with the sleek resilience of metal roofing, and you have a roof that raises curb appeal while lowering long-term maintenance costs. Reach out today for a free consultation and discover how HEP turns every Charleston rooftop into a worry-free investment.
FAQs
What types of warranties do you provide on your metal roofing systems in Charleston?
Every residential and commercial metal roof we install comes with two layers of protection: (1) a factory-backed manufacturer’s warranty that covers the metal panels themselves for up to 40–50 years against cracking, splitting, rust-through, and paint finish degradation; and (2) our own 25-year workmanship warranty that guarantees the roof was installed to manufacturer specifications and local code. Together these warranties guard you against both product defects and installation issues—something few Charleston roofing companies can match.
How does Charleston’s coastal climate impact the warranty on my metal roof?
Salt air, high humidity, and hurricane-force winds are hard on any roof, but our warrantied metal systems are engineered for exactly these conditions. Panels are coated with a premium PVDF (Kynar 500®) finish that resists salt-spray corrosion and color fade, and the manufacturer specifically certifies this performance in coastal zones such as Charleston. Our wind-uplift assemblies are tested to UL 580 and Miami-Dade standards, and the warranties remain in full effect for wind speeds up to 140 mph, so you stay protected even during tropical storms.
What is the difference between a manufacturer’s warranty and a workmanship warranty?
The manufacturer’s warranty covers problems inherent to the roofing materials—things like premature rusting, paint chalking, or panel perforation due to manufacturing defects. A workmanship warranty covers the quality of the installation: correct fastening patterns, watertight flashings, and proper underlayment. If a leak occurs because a fastener backed out, that’s workmanship; if a panel visibly corrodes in year 10 despite correct installation, that’s manufacturing. By offering strong versions of both, we close the coverage gap that often frustrates property owners.
What actions or conditions could void my metal roof warranty?
Warranties remain valid as long as the roof is not altered or abused. Common void triggers include: (1) installing satellite dishes or solar panels without our approval, which can pierce panels; (2) using harsh chemicals or pressure washers exceeding 2,000 psi that damage the paint finish; (3) allowing another contractor to perform repairs with non-approved fasteners or sealants; (4) inadequate attic ventilation that causes panel condensation from below; and (5) failure to keep gutters clear, leading to standing water against the eaves. We provide a simple maintenance guide so you can avoid these pitfalls.
Can I transfer the warranty to a new homeowner if I sell my property?
Yes. Both our workmanship warranty and the manufacturer’s material warranty are fully transferable one time within the first 10 years at no charge. All you need to do is notify us in writing within 60 days of closing, and we’ll re-register the warranties in the new owner’s name. This added value often increases resale appeal, as prospective buyers know the roof is still protected against defects and leaks.
How do I file a warranty claim, and how long does the process take?
Should an issue arise, call our dedicated warranty line or submit the online claim form. We’ll schedule an on-site inspection within 3 business days to determine whether the problem is workmanship- or material-related. Workmanship issues are typically repaired within a week at no cost to you. If it’s a manufacturer defect, we handle the paperwork and coordinate panel replacement—most claims are resolved in 4–6 weeks, depending on material lead times. Throughout the process you receive written updates so you’re never left guessing.