Emergency Lines
Emergency Lines | Storm Damage Restoration | Roofing | Briceville
When heavy winds, hail, or driving rain batter Briceville, HEP’s emergency lines light up—and our roofing team rolls out. One call puts seasoned, locally based technicians on the road with tarps, ladders, and the skill to stabilize leaks before they spread. We photograph every shingle and gutter for your insurance claim, then guide you through the paperwork while you focus on keeping everyone safe. From temporary coverings to full roof replacement, our workmanship is backed by transparent pricing, clear timelines, and the neighborly service East Tennesseans have trusted for decades.
The moment the skies clear, we shift from crisis control to meticulous storm damage restoration, matching materials to your existing roof and fortifying vulnerable valleys, vents, and flashing. Because we’re part of the community, we know Briceville’s building codes and weather patterns inside out, ensuring repairs that last long after the next front rolls through. Call day or night; HEP is here to keep your home covered—literally.
FAQs
What should I do immediately after my roof suffers storm damage in Briceville?
First, make sure everyone in the home is safe and stay clear of any downed power lines or unstable structures. Then call our 24/7 emergency line at the number listed on this page. We will walk you through basic safety steps over the phone, schedule a rapid response crew, and coordinate with local first-responders if necessary. Avoid climbing on the roof yourself—storm-damaged surfaces are extremely hazardous.
How quickly can your emergency roofing team arrive in Briceville and nearby areas?
Because we’re headquartered less than 20 minutes from Briceville, a trained storm-response crew is typically on site within 60 minutes of your call. During large regional events we stage additional technicians and tarping materials in strategic locations so that arrival times stay as short as possible. You’ll receive a text or phone update with the estimated time of arrival as soon as our dispatcher assigns your project.
Do you provide temporary repairs before full restoration begins?
Yes. Our first priority is to stop active leaks and prevent further structural damage. Upon arrival we install commercial-grade emergency tarps, seal exposed decking, and reinforce loose shingles or metal panels. These temporary measures are warrantied for 90 days and give us time to complete a thorough inspection, prepare an insurance-ready estimate, and schedule permanent repairs or full roof replacement.
Will you work directly with my insurance company on a storm damage claim?
Absolutely. We document all damage with high-resolution photos and video, prepare a detailed Xactimate report, and meet the adjuster on site if requested. Our staff handles most of the communication and paperwork, helping to ensure you receive the coverage you’re entitled to under your policy. All you’ll typically need to pay is your deductible, if applicable.
What kinds of storm damage can you repair or replace?
We’re certified to restore asphalt shingles, metal roofing, and flat membrane systems damaged by wind, hail, heavy rain, or fallen debris. Services include shingle replacement, metal panel re-seaming, flashing repair, gutter replacement, decking and rafter repair, attic insulation replacement, and full roof rebuilds when structural integrity is compromised.
Is the storm-damage inspection really free, and what does it include?
Yes, the inspection is 100 % free with no obligation. A Haag-certified inspector performs a full exterior roof assessment, attic moisture check, gutter and downspout review, and interior ceiling scan with an infrared camera. You’ll receive a written report, photo documentation, and a recommended action plan you can use whether you hire us or not.