Industry-leading Warranties
Industry-leading Warranties | Roof Replacement | Roofing | Belvidere
When high winds off the Kishwaukee and pounding Midwest hail start testing your shingles, you need more than an ordinary guarantee—you need HEP’s industry-leading roofing warranties. Our Belvidere team installs premium systems backed by manufacturer lifetime coverage and our own 25-year craftsmanship promise, so your investment is protected long after the truck pulls away. With meticulous inspections, moisture-blocking underlayment, and impact-rated shingles, we create a fortress overhead and the peace of mind that comes with truly lasting protection.
That commitment carries into every roof replacement we take on. From the first attic check to the final magnet sweep of your lawn, you’ll enjoy clear communication, punctual crews, and flexible financing tailored to Boone County homeowners. And if anything ever goes wrong, one call activates responsive, local warranty service—not a distant 1-800 number. Choose HEP today and see how a stronger roof, backed by unbeatable warranties, can make every forecast feel like good news.
FAQs
What types of roofing warranties do you offer on full roof replacements in Belvidere?
Every roof we install comes with two layers of protection. First, you receive the manufacturer’s material warranty, which covers shingles and accessory components against factory defects. Second, you receive our own Lifetime Workmanship Warranty, protecting you from any installation-related leaks or performance issues for as long as you own your home. Because we are a certified installer for all major shingle brands, we can upgrade you—at no extra charge—to their premium "System" or "Platinum" warranties, giving you non-prorated material and labor coverage for up to 50 years.
How long do your material and workmanship warranties last?
• Manufacturer material warranty: 25–50 years, depending on the shingle line you select. With our certification, most customers qualify for a 50-year non-prorated term. • Manufacturer labor warranty: Up to 25 years on covered repairs when you choose the system upgrade. • Our Workmanship Warranty: Lifetime. If a roof we installed ever fails due to an installation error, we’ll fix it at no cost, including labor, materials, tear-off and disposal. All time frames are clearly listed on your written warranty documents, which you receive on the day we complete your roof.
Are your warranties transferable if I sell my Belvidere home?
Yes. Both the manufacturer’s enhanced warranty and our Lifetime Workmanship Warranty can be transferred one time to a new homeowner within the first 10 years. You simply fill out a short transfer form provided in your warranty packet and pay a small administrative fee (usually $75–$125 depending on the brand). Transferring the warranty adds resale value and assures the buyer that the roof is still protected.
What is covered—and what is not—under the industry-leading roofing warranties?
Covered: • Premature shingle failure such as cracking, blistering, granule loss or manufacturing defects. • Flashings, ridge vents, starter strip, ice-and-water shield and other system components when installed as part of the manufacturer-specified system. • Labor, tear-off, disposal and replacement materials for approved claims (non-prorated during the full coverage period). • Installation errors such as improper nail placement, inadequate ventilation or faulty flashing work (under our Workmanship Warranty). Not covered: • Damage from storms, hail, falling tree limbs or other acts of nature (file an insurance claim instead). • Improper maintenance, alterations by other contractors, or foot traffic damage. • Interior damage to drywall or personal property—these items are addressed through homeowners insurance, not the roof warranty.
How do I file a warranty claim if I ever have an issue with my new roof?
1. Call our office at the first sign of trouble—do not attempt repairs yourself. 2. We schedule a free on-site inspection within 24–48 hours to determine whether the problem is workmanship- or material-related. 3. If it’s workmanship: we fix it on the spot or within 72 hours at no cost to you. 4. If it appears to be a material defect: we complete the manufacturer’s claim form, supply photos, shingle samples and invoices, and submit the package on your behalf. 5. Once approved, we coordinate material delivery, labor and city permits. You pay nothing out of pocket for covered work. Our average manufacturer claim turnaround is 10–14 days—far faster than the national average—because of our elite contractor status.
Do the harsh Illinois weather conditions affect my warranty coverage?
Belvidere sees wide temperature swings, heavy snow loads and occasional hail, but those factors do not void your warranty as long as the roof was installed to code. We include full ice-dam protection at eaves and valleys, high-wind nailing patterns, and Class 3 or 4 impact-rated shingles by request, all of which help your roof meet or exceed manufacturer specifications. While storm damage itself is excluded (and should be claimed through insurance), the warranty remains fully in force after a weather event once repairs are made. We even perform a free post-storm inspection to document the roof’s condition and keep your coverage intact.